Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
The OEM Automation Engineer will provide remote and on-site applications support, technical support, and training to OEM customers. They act as a technical resource between Hamilton teams for technical questions, method development, and testing. They will coordinate with their Automation Consulting Engineer to communicate and track changes in customer needs and additional requests.
Essential Job Functions:
Develops and tests application-specific protocols on Hamilton products based on requirements documentation provided by the OEM customer or Hamilton OEM Sales/Project Management team.
Optimizes or assists OEM customers in the optimization of liquid handling performance of OEM applications.
Documents applications developed for a project, both within the script and as OEM customer-facing documentation, when necessary.
Troubleshoots, tests, and creates programming tools to support the needs of OEM customers.
Travels to OEM customer sites when needed to provide or maintain support for OEM customer application development.
Provides information, support materials, and training to the OEM customers with the goal of making their development team self-sufficient and capable of providing independent support for their customers, such as platform-specific or application-specific training.
Exhibits strong organizational skills and maintains effective communication on progress and findings.
Works independently, but consults the OEM Applications/Automation Engineering team, management, OEM ACEs, and/or the Project Management team when necessary to understand and ensure proper customer support.
Works closely with the Project Management and R&D teams for applications related tasks and/or issues.
Evaluates project details and provides reasonably accurate effort and timeline estimates for assigned tasks.
Maintains professional relationships with co-workers and customers.
Reports to OEM Automation Engineering Manager.
Must possess good verbal and written communication skills.
Must be able to understand and apply programming and liquid handling principles.
Must be capable of technical troubleshooting and working hands-on with equipment.
Must be able to speak and present to an audience and demonstrate effective presentation and communication skills with technical and non-technical persons.
Must have good planning and customer relationship skills.
Must have working knowledge of Microsoft Office products.
Must be able to travel nationally and occasionally internationally. May require up to 25% travel.
Bachelor’s degree in science, engineering, or computer science is required.
Experience with programming languages and computer knowledge is desired.
Experience with laboratory automation, scientific application, and/or laboratory bench sciences preferred.
Experience training and troubleshooting in a technical environment preferred.
Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world.
We are an industry leader in the design and manufacture of liquid handling, process analytics, robotics and automated storage solutions. For more than 60 years, Hamilton has been meeting customer needs with a combination of quality materials and skilled workmanship that ensures the highest level of performance. Hamilton’s continued commitment to precision and quality has earned the company global ISO 9001 Certification.
Founded on the technology of analytical microliter and gastight syringes, Hamilton has a broad offering of laboratory products including manual and semi-automated precision fluid measuring instruments, chromatography products, process sensors, laboratory electrodes, pipettes and more. Top innovations from these lines include Arc™ pH, DO and conductivity intelligent sensors, the BioLevitator™ 3D cell culture system, Microlab® 600 diluters/dispensers and the Microlab 300 guided pipetting system.
The leader in liquid handling technology, Hamilton Robotics is recognized for advancing life science and biotechnology industries with products that offer reliability, performance and flexibility. Hamilton is the industry leader in design and manufacturing, with patented technologies such as Compression-induced O-Ring Expansion CO-RE™, Total Aspiration and Dispensing Monitoring TADM™ and Anti-Droplet Control ADC™. Hamilton’s platforms include VANTAGE Liquid Handling System™, Microlab STAR™ and Microlab NIMBUS®.
Hamilton Storage offers comprehensive ultra-low temperature automated sample management systems for microtube and microplate storage. Hamilton’s line of biobanking and compound storage solutions and consumables is designed for a broad array of life science processes. Products include BiOS™, SAM™ and ASM™, designed for sample integrity, flexibility and reliability.
