Job Description

About Us :

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

The Copilot Studio Builder designs, builds, and supports copilots using Microsoft Copilot Studio and the Power Platform. This role focuses on implementing conversational experiences, integrating actions via Power Automate and connectors, and configuring knowledge sources to improve user productivity and operational efficiency. The builder works closely with business users to translate requirements into secure, scalable copilots while following established governance and responsible AI practices.

Responsibilities:

• Build and maintain copilots in Copilot Studio (topics, generative answers, actions
• Design conversation flows, prompts, fallbacks, and escalation paths aligned to
• responsible AI practices.
• Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions.
• Integrate copilots with Power Automate flows and approved connectors; create
• actions that follow governance/DLP policies.
• Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases.
• Test and troubleshoot copilots end-to-end (functional, regression, and basic
• security validation).
• Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment.
• Document solution design, integrations, and support runbooks.
• Collaborate with stakeholders, platform admins, and security partners.
• Follow all CDK Global policies and procedures.
• Complete all mandatory assigned compliance tasks and acknowledgements.
• Meet or exceed all performance expectations.

Qualification:

• Bachelor’s degree or equivalent practical experience.
• 2–4 years of experience building chatbots/copilots and/or Power Platform
• solutions.
• Copilot Studio fundamentals (topics, generative answers, actions, testing,
• publishing).
• Basic conversation design and prompt writing; ability to design clear user journeys and fallbacks.
• Power Automate fundamentals (cloud flows, triggers/actions, approvals) and how to invoke flows from copilots.
• Working knowledge of connectors, authentication basics, and solution components (connection references, environment variables).
• Knowledge source configuration (SharePoint/Dataverse) and awareness of
• permission/security trimming concepts.
• Troubleshooting skills and ability to interpret basic analytics.
• Understanding of governance concepts such as DLP and working within
• enterprise policies.
• Strong documentation and stakeholder collaboration skills.

Preferred Qualifications:

• Microsoft Power Platform certifications (PL-900; Copilot Studio credential if
• available).
• Experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads.
• Familiarity with AI Builder and/or Azure AI services.
• Experience in an enterprise or regulated environment.

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.