Job Description

Posting number: 2600510

Department: Digital, Strategy, & Technology Department

Division: Business Technology Services

Job classification: Automation Analyst

Posting type: Open

Categories: IT and Computers, Software

Summary

Hiring Range: $110,000.00 - $124,290.00 Annually

This position has an anticipated work schedule of Monday - Friday; 7am-5pm with flexibility; subject to change

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This position supports the administration, configuration, integration, and continuous improvement of enterprise applications and technology platforms. Assignments may include Enterprise Resource Planning (ERP), IT Service Management (ITSM), integration platforms, and other business systems. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Examples of duties

• Administers, configures, supports, and coordinates assigned enterprise applications and technology platforms; serves as a subject matter expert for assigned applications and technology platforms.
• Provides guidance on system configuration, business processes, and impacts across applications, modules, and integrated systems.
• Analyzes business requirements and develops functional and technical requirements, scope, acceptance criteria, configurations, workflows, integrations, and implementation recommendations.
• Configures and maintains enterprise application functionality, including workflows, approvals, business rules, notifications, service catalogs, service level agreements (SLAs), configuration item relationships, security, roles, access, and other system configurations.
• Develops and supports integrations between enterprise systems using APIs, web services, file-based interfaces, integration platforms, scripting, and other applicable technologies.
• Uses scripting, low-code/no-code tools, SQL, or other technologies as appropriate to automate processes and support enterprise applications and technology platforms.
• Performs system analysis, configuration, testing, maintenance, monitoring, troubleshooting, and production support, including resolving application and integration failures, data issues, and system dependencies.
• Develops and maintains enterprise application reports, dashboards, queries, data extracts, and other reporting solutions.
• Supports application release cycles, upgrades, patches, testing, and production deployments.
• Works with vendors and technical teams to design, implement, troubleshoot, and support enterprise solutions.
• Develops and maintains technical, functional, configuration, and support documentation.
• Provides training, guidance, and support to end users, technical staff, and business stakeholders.
• Maintains knowledge of assigned applications, emerging technologies, and industry best practices.
• Works with business areas to define, document, and analyze current and future-state business and/or IT Service Management processes; identifies gaps and opportunities for process efficiency, standardization, automation, and continuous improvement.
• Participates in system implementations, migrations, integrations, and other technology projects.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of enterprise application and technology platform administration and configuration, including ITSM platform functionality such as workflows, service catalogs, SLAs, security, reporting, and automation.
• Knowledge of ITSM processes and practices, including incident, request, problem, change, and configuration management.
• Working knowledge of SQL, scripting, low-code/no-code tools, or similar technologies used to configure and integrate enterprise applications and technology platforms.
• Understanding of system integration concepts, including APIs, web services, file-based interfaces, data mapping, and automation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong testing skills, including functional, integration, regression, and production validation.
• Strong customer service skills and ability to provide reliable production support.
• Ability to learn and support multiple enterprise applications and technology platforms.
• Ability to define, document, and analyze current and future-state business and/or ITSM processes and identify opportunities for efficiency, standardization, automation, and improvement.
• Ability to translate business and/or ITSM requirements into functional and technical solutions, system configurations, and workflows.
• Ability to communicate technical concepts in clear, user-friendly language to customers, managers, and technical personnel.
• Ability to establish and maintain effective working relationships with business users, technical teams, vendors, and personnel at all levels of the organization.
• Ability to manage multiple priorities and adapt to new systems, technologies, and business requirements.
• Ability to maintain regular and punctual attendance.

Required Education & Experience

• Bachelor's degree in computer science, information systems, business administration, or related field.
• Four years of related professional experience may substitute for the required degree.
• Four years of experience supporting, administering, configuring, implementing, or integrating enterprise applications or technology platforms, such as ERP, ITSM, integration platforms, or other business systems.
• Experience with system implementation, upgrades, migrations, and project planning, including vendor interaction and coordination, for enterprise applications or technology platforms.

Preferred Education & Experience

• Current or former experience working with or supporting El Paso County’s Digital, Strategy, & Technology (DST) department.
• Experience with Java Script, PowerShell Script, or related platform(s).

Licenses/Certificates

• Must possess and maintain a valid driver's license.

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Supplemental information

Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs; some travel is required.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.