Our Exciting Opportunity:
We are now looking for an 24/7 Automated Operations Engineer, responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will:
• Proactively monitor the performance, status, and health of systems to detect and address possible failures, ensuring timely restoration and recovery.
• Ensuring continuous 24/7 phone availability and providing effective technical support while fostering strong collaboration with field operations.
• Managing the tickets in SLA and troubleshooting network faults in alignment with SLAs/KPIs.
• Ensuring quality in ticket handling, emails and incidents management by following established procedures.
• Handle all interactions (e-mails, calls, TTs) with a customer-oriented mindset.
To be successful in the role you must have:
• Understanding telecommunication networks and network elements;
• A good understanding of RAN & Core Network domains is required
• Ability to react quickly
• Solid understanding of operations in a multivendor environment within Managed Services.
• Proficient in English;
• Availability to work in shifts (day and night) & public holidays
• Able to collect, classify and interpret information;
• Perseverance, initiative, collaboration, self-confidence, practical spirit.
• Problem solving & critical thinking
• Clarity and coherence in expression
• Distributed attention
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 787011
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
