Job Description
Automotive Customer Service Call Center Representative
Ted Britt Automotive Group is seeking a friendly and motivated Customer Service Call Center Representative to join our Customer Care team. This role supports customers by answering calls, scheduling appointments, and delivering a positive dealership experience.
Responsibilities
- Answer inbound customer calls and schedule appointments accurately.
- Make outbound calls to customers to confirm appointments, recall notifications and customer service follow ups.
- Always provide a positive and helpful experience to every customer.
- Route calls to correct departments when needed.
Requirements
- Strong Communication skills over the phone and in writing.
- Proficiency in Computer scheduling
- Reliable, punctual and team oriented
- Prior customer service experience a plus
Compensation & Benefits
- Competitive hourly pay based on experience
- Medical, Dental, and Vision Insurance
- LegalShield Coverage
- Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
- 401(k) with Employer Match
- Paid Sick Leave, Vacation, and Holidays
- Employee discounts on vehicles, parts, and services
#ID26 #Ford
Requirements
ADA Essential Duties
- Ability to sit and work at a computer for extended periods.
- Ability to operate phones, headsets, and computer systems.
- Ability to communicate clearly by phone and electronically.
- Maintain regular and predictable attendance.
