Job Description

Sparrow Company is searching for an experienced and detail-oriented Auto Collision Repair Estimator to join a growing collision repair team. This role is responsible for managing the repair process from initial estimate through final delivery by preparing accurate repair estimates, coordinating with technicians and insurance companies, and ensuring repairs are completed safely, efficiently, and according to industry standards.

RESPONSIBILITIES AND DUTIES:

• Prepare complete and accurate repair estimates using CCC ONE software
• Inspect vehicle damage and identify all necessary repair operations to ensure safe and complete repairs
• Prepare, submit, and negotiate supplements with insurance companies to ensure all required repairs are approved and compensated
• Maintain professional communication with insurance adjusters throughout the repair process
• Order repair parts and monitor parts availability to minimize production delays
• Coordinate parts returns, credits, and warranty claims as needed
• Work closely with the Production Manager to maintain an efficient repair schedule and prevent production bottlenecks
• Monitor repair progress daily and proactively resolve issues that could delay vehicle delivery
• Ensure repair technicians capture and upload required repair documentation and photos throughout the repair process
• Review repair files to verify documentation supports all repair operations, supplements, and insurance requirements
• Maintain complete, organized, and accurate repair files from blueprint through final delivery
• Collaborate with front office staff to provide customers with timely repair status updates and maintain communication with rental vehicle providers
• Assist with walk-in estimates, customer inquiries, and front office coverage as needed
• Maintain strong working relationships with technicians, vendors, insurance companies, and internal staff
• Perform other duties as assigned

REQUIREMENTS AND QUALIFICATIONS:

• Previous experience as an Auto Collision Repair Estimator required
• Proficiency with CCC ONE estimating software required (Mitchell or Audatex experience also considered)
• Strong knowledge of collision repair processes, estimating procedures, and OEM repair standards
• Experience negotiating estimates and supplements with insurance companies
• Knowledge of automotive parts ordering, receiving, returns, and warranty processes
• Excellent organizational and time management skills
• Ability to manage multiple repair files simultaneously while meeting deadlines
• Strong analytical, problem-solving, and decision-making skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to work in a fast-paced environment while maintaining a high level of accuracy
• Self-motivated, dependable, and detail-oriented
• Team-oriented with a willingness to support multiple departments as needed

Applicants may be subject to a background check.*

A pre-employment drug screening may be required as a condition of employment.

*A conviction does not automatically disqualify you from employment. We will consider factors such as the timing, nature, and seriousness of any offense, as well as evidence of rehabilitation.

Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer.