Job Description

Title: Auto Claims Support Specialist

Locations: El Monte , CA (Onsite)

Employment Type: Non-Exempt, Full-Time

Compensation: $27 – $29.50 per hour + Plus full benefits (eligible Day One)

Who We are:

Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing

About the Role:

As a Flexcar Auto Claims Support Specialist, you'll act as the primary liaison between our members and our internal/external claims and incident partners. You'll provide world class member service while managing the entire damage recovery process, including reviewing past, current, and future incident reports to ensure member incident reports are processed efficiently with an eye toward improving damage fee recovery. Your role also includes providing reports and status updates to enhance tracking efforts.

What You’ll Do:

• Triage incident reports to ensure our members and our field teams know what to expect
• Consult with members both over the phone and via email to gather information on their incident
• Review claims files for completed incident reports, damage assessments, deductible invoices, and trigger subrogation reviews
• Act as a liaision between our market team, damage writers, third party claims administrator, and our members
• Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines
• Identify escalation paths to ensure fast resolution of claims by working in tandem with Care, Security, Risk, Billing, and Field Operations teams
• Process customer billing notifications and invoices in a timely manner
• Audit claims, invoices, payments, and payment plans to ensure successful damage recovery
• Be adaptable to new initiatives and contribute with new ideas and ways we can better service our members while enhancing damage fee recovery

What You’ll Love About this Role: 

• Being a core member of the Flexcar Team – Our members depend on you to help them when they need it most!
• Contribute directly to the company’s financial success – help us mitigate risk and improve recovery rates on damages.
• Being part of an automotive company that recognizes talent – where you can make a difference.
• We are growing quickly – which means your career can grow quickly with us too!

What Drives Success for this Role: 

• Previous claims or first notice of loss experience required
• Being an effective multitasker with strong time management skills
• Tech savviness – you'll be using multiple internal and external systems to manage your daily tasks
• Ability to work in a customer-centric environment
• Excellent verbal and written communication skills
• Operating as a team player in a fast-paced environment
• Flexibility to work days, evenings, weekends and/or holidays
• Willingness to work outdoors (weather and other conditions vary)
• Valid driver’s license and an acceptable driving record (per company standards)
• At least 18 years old

Compensation Transparency (California – SB 1162)

The hourly pay range for this position in California is $27.00 – $29.50 per hour.

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Local Ordinance Compliance

Flexcar complies with all applicable federal, state and local employment laws, including but not limited to:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leave ordinances

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.

Benefits (Subject to Plan Terms and Eligibility)

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life and disability insurance
• Weekly pay
• Uniforms provided
• Employee referral bonus
• Employee discount on Flexcar services

Work Authorization

Applicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.

At-Will Employment

Employment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.