We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com, as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.
This is a concurrent internal and external posting.
Are you a current ICBC Employee? Click here to access our internal portal.
Position Highlights:
We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.
Position Requirements:
Position Location:
These positions will be located in one of the following offices: Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location(s); however, preferences cannot be guaranteed. Final work location assignments will be determined based on organizational requirement.
Shift Availability:
Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
Work arrangements defined:
Only candidates legally entitled to work in Canada will be considered for this position.
#IND1
We're ICBC, your provincial Crown Corporation responsible for insurance, driver licensing and road safety. At ICBC, you'll have the opportunity to advance your career in a supportive environment, with benefits that support your health and wellness to help you thrive.
Why work with us?
Competitive benefits to make the most of life in B.C. From health coverage to pensions, our benefits and perks provide peace of mind.
A collaborative work environment. We foster collaboration across all our teams, while valuing the unique contributions each of us can bring. Our welcoming workplace is designed to make you feel confident, comfortable and prepared to succeed.
Opportunities that advance your career. Learn new skills, take on new roles and move your career in the direction you want. At ICBC, your career is more than just your job title. We support you broadening your skill set, exploring new roles and developing a long-term plan for your professional advancement.
Rewarding work with a sense of purpose. Helping British Columbians is at the heart of everything we do. We contribute to communities across B.C. and help people get to where they need to go safely. If you thrive in a workplace that values work with a clear purpose, we invite you to join us.
Take a look at our openings on icbc.com/careers or the jobs tab on our Linkedin page.
