Lead efficient claim decisions by assessing losses, building estimates, and securing fair settlements while collaborating with repair teams and tracking the latest repair technology.
This role will be staffed following the hybrid work model out of our Nashville, TN, Davenport, IA or Stevens Point, WI offices. This role is NOT available fore remote work.
What You'll Do
The focus of this role isconducting inspections on auto damage to prepare and review repair estimatesAdditionally,you’ll
Virtually inspect damaged vehicles to assess the extent of structural, body, mechanical, and interior damage. Prepare detailed,accurate, and comprehensive damage reports and repair estimates using specialized software. Maintain detailed records of appraisals, photographs, and communications related to each claim.
Review and interpret insurance policies todeterminecoverage and liability. Negotiate settlements with repair facilities and clients,ensuring fairness and compliance with company policies.
Communicate effectively with clients, repair shops, and insurance adjusters to ensure clarity and satisfaction in the claimsprocess. Provide exceptional customer service, addressing client concerns and inquiries promptly and professionally.
Stay updated on industry trends, repair techniques, and new vehicle models to provide informed andaccurateassessments.
Obtain andmaintainstate adjuster/appraiser licenses asrequired
What it Takes
Associate’s degreeor equivalent work experience
Knowledge of vehicle repairs gained frompreviousexperience in a repair facility, appraising responsibilities, or collision repair course workpreferred
Knowledge of insurance policies, coverages, and claim proceduresbeneficial
Excellent customer service skills and the ability to communicate professionally both verbally and in writinghighly beneficial
Computer skills and knowledge of estimating softwarepreferred
Superior time management skills and ability to perform multiple tasks effectively and concurrentlybeneficial
Acceptable motor vehicle record if driving own or company vehicle
What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits andperksthatyou’llreceive.
Sentry is happy to offer flexibilitythrough a scheduled Hybrid work model. Monday and Friday work from homeif you choose to, Tuesday through Thursdayyou’llwork inoffice
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to yourstart,Sentry will provide equipmentfor your home office.
Meal Subsidyavailable for associates who report to an office.
401(K)planwith adollar-for-dollarmatch on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU) andutilizeour Tuition Reimbursementprogram
Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefitsto encourage a healthy lifestyle.
Well-being and Employee Assistanceprograms
Sentry Foundation gift matchingprogram to encourage charitable giving.
About Sentry
We takegreat pridein making Forbes’ list of America’s Best Midsize Employers. A lot ofdifferent factorsgo into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a longtrack recordof success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us,we’reone of the largest and financially strongest mutual insurance companies in the United States.We’rerated A+ by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with officeslocatedthroughout the United States. From sales to claims, and information technology to marketing, weenjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Talent Acquisition Specialist
Shea Supa
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
In 1904, members of the Wisconsin Retail Hardware Association founded their own insurance company—one built on mutual support, shared strength, and a commitment to service. That legacy remains part of who we are today.
Our continued focus on personal service and Midwestern values helped us earn the trust of businesses across the country. Many of our customers have worked with us for generations.
And we can be there for you.
Our business insurance products are designed to help protect what matters most—your operations and your people. This includes property, casualty, life, and specialty insurance, as well as annuities and retirement.
Whether you’re a small business or a growing operation, we offer industry-specific expertise to help you manage risk with confidence.
Our Stevens Point, Wisconsin, headquarters is the flagship of our business, which is supported by claims offices strategically located throughout the United States. With assets of $27.5 billion and a policyholder surplus of $8 billion, Sentry is rated A+ (superior) by AM Best, the industry’s leading rating authority.*
To learn more about us, the industries we serve, and the products we offer, visit link.sentry.com/Sentry-HomePage.
The content provided here is for informational purposes only: link.sentry.com/Sentry-Disclaimer.
View our underwriting companies at link.sentry.com/Sentry-Disclaimer
*Assets and policyholder surplus are as of December 31, 2024, and represent the aggregate total for all members of the Sentry Insurance Group and are not reflective of any individual underwriting company. Sentry has an AM Best Financial Strength Rating (FSR) of A+ (superior), current as of June 2024. For details about AM Best’s rating scale, see ambest.com/ratings/guide.pdf.
