Job Description

Role: Autism Connect Helpline Advisor - Thriving Kids

Start Date: Immediate

Commitment: Fixed term until 30th Sept 2027

Time: 1pm to 7pm (days to be confirmed)

Days: 3 to 4 days per week (1pm to 7pm)

Location: Remote (Work From Home)

Autism Connect is Australia’s national autism information, advice and referral service, providing free, trusted and evidence-informed support to people across Australia.

In this role, you will be a key point of contact for families participating in the Thriving Kids program, providing compassionate telephone and online support, answering questions, and helping families access the services and resources they need. This service will be delivered through our partner, Amaze.

Amaze is home to Autism Connect and is a leading autism organisation working to create a more autism-inclusive Australia where Autistic people and their families can live their best lives. They provide trusted autism information, resources, and support to autistic people, families, carers, and professionals.

Key Responsibilities:

• Manage incoming phone calls, web chat and email enquiries
• Communicate verbally via phone call or video meetings
• Provide timely written correspondence via webchat or email
• Provide accurate, respectful and evidence-informed information, advice or referral
• Log and maintain accurate and complete records after each communication
• Escalate complex or high risk enquiries to Amaze supervisor
• Change tasks on request with little to no warning
• Take a proactive approach to managing personal mental health, utilising supports provided by Amaze, your manager, and through clinical supervision.

To thrive in this role, you will have:

• Knowledge of autism, including lived experience.
• Proven ability to maintain professional boundaries.
• Experience with CRM systems such as salesforce or sharepoint
• Ability to problem solve with reflective thought
• Ability to provide provide solution focused information to a wide range of stakeholders.
• Ability to work in a fast paced, dynamic environment.
• Concentrate for extended periods of time, with support if required
• Excellent verbal and written communication
• Strong customer service and interpersonal skills.
• Hold a valid Working with Children Check, NDIS worker screening check or be willing to obtain.

Our Commitment to Inclusion:

Spectrum Space is an equal opportunity employer. We value diversity in all its forms and actively welcome neurodivergent team members. Inclusion is at the heart of what we do, and we strive to create a workplace where everyone’s strengths are recognised and respected.

If you need adjustments during the application process, let us know, we’re here to support you

Ready to Make a Difference?

If you’re passionate about creating inclusive spaces and supporting teams to deliver programs that matter, we’d love to hear from you!

APPLY NOW!

After submitting your application, you will receive an email with a set of screening questions. Please provide answers to these questions at your earliest convenience so that your application can progress.