Job Description

Authorization/Scheduling Specialist – Full-Time Position – Raleigh Location

We’re seeking a detail-oriented Authorization/Scheduling Specialist to support our therapy services team. This role focuses on obtaining therapy authorizations, coordinating schedules, verifying insurance, and providing excellent patient service.

Key Responsibilities:

• Obtain and maintain authorizations and referrals for physical therapy services

• Verify insurance eligibility and maintain accurate patient information

• Manage Workers’ Compensation authorizations and visits

• Assist with new patient scheduling, including phone calls, faxes, voicemails and walk-ins

• Monitor and maintain accurate therapy schedules and new patient availability

• Coordinate authorization information with scheduling and clinical teams

• Complete patient registration and required eligibility forms

• Greet and assist patients and visitors and provide directions as needed

• Provide backup support for Patient Service Representative (PSR) duties

• Perform general administrative and clerical duties as assigned

What You Bring:

• Strong attention to detail and organizational skills

• Excellent communication and customer service abilities

• Ability to multitask in a fast-paced healthcare environment

• Medical scheduling, insurance verification, or authorization experience preferred

• Strong computer skills and ability to learn multiple systems

• Professional, dependable, and team-oriented approach

Benefits:

• Full medical, dental, and vision coverage with FSA and HSA options

• Retirement plan with employer contributions

• Company-paid life insurance

• Paid Time Off program

Compensation:

• $16–$22 per hour, based on experience