Job Description

Responsibilities

As a Business Center Representative, you'll provide superior customer service and perform accurate, efficient tasks related to Business Center services.

Key Responsibilities & Essential Functions:

Customer Service:

• Provides superior customer service with etiquette and a positive attitude
• Answers phone calls appropriately; handles customer concerns and complaints
• Researches discrepancies; assists with Customer inquiries
• Uses knowledge and suggestive selling techniques to build department / Store sales

Cash Handling / Compliance:

• Facilitates all Business Center services
• Applies knowledge of all requirements, policies, and procedures related to MSB and other financial services
• Complies with H-E-B security / confidentiality guidelines
• Conducts transactions on the H-E-B POS System
• Handles large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures
• Applies understanding of H-E-B Refund Policy; processes returns; issues rain checks, as applicable
• Applies understanding and urgency of recall processes

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 18+

Work Experience:

• Experience as a Checker (preferred)

Knowledge/Skills/Abilities:

• Ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations) - Required
• Communication skills - Required
• Strong customer service skills - Required
• PC skills, including Outlook (email) and Intranet navigation - Required
• Ability to remain composed in stressful situations - Required
• Able to work in a fast-paced and demanding environment, with attention to detail in precise tasks - Required
• Ability to work with Partners and customers and stay attentive to their needs / concerns - Required

Education:

• HS Diploma or GED or equivalent - Required

Licenses/Certifications:

• Completion of Alcohol Seller's Training (AST) - Required
• Completion of Money Service Business (MSB) training - Required

Physical Demands & Working Conditions:

• Work in a fast-paced, demanding environment that requires detailed, precision work
• Constantly stand, reach at waist, grasp
• Occasionally walk, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to loud noises
• Demonstrate the ability to lift up to 42 lbs, and manage in excess of 50 lbs
• While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 5/1/2015