“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Discover some of the benefits we offer:
Be proud to belong to Meliá as we are proud of you ��
As Aura Manager, you will bring the ME brand to life by shaping how guests feel throughout their journey. You will create emotionally engaging, culturally relevant and personalised experiences that go beyond traditional service, ensuring every interaction reflects the brand’s lifestyle positioning and delivers a strong sense of value and connection.
• Bring the ME brand to life through service style, guest interaction and atmosphere
• Curate and elevate the end-to-end guest journey, from arrival to departure
• Build strong relationships with VIP, loyal and high-value guests
• Anticipate guest needs and deliver personalised, meaningful experiences
• Act as a cultural host, connecting guests with local lifestyle, art, music and gastronomy
• Collaborate with Marketing to support events, activations and cultural programming
• Identify opportunities to enhance guest experience and perceived value
• Monitor guest feedback and implement continuous improvements
• Coordinate with all departments to ensure seamless and elevated service delivery
• Contribute to the development of signature touchpoints and brand-led experiences
• Experience in luxury or lifestyle hospitality environments
• Background in Guest Experience, Front Office leadership, VIP relations or concierge
• Strong understanding of high-end service and personalised guest journeys
• Charismatic, emotionally intelligent and guest-focused approach
• Culturally aware with interest in lifestyle trends (art, music, fashion, gastronomy)
• Excellent communication and interpersonal skills
• Ability to think strategically and execute operationally
• Strong organisational skills and attention to detail
• Commercial awareness and understanding of guest value perception
• Fluency in English (additional languages are a plus)
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company
Additionally, we support the sustainable growth of our industry through a socially responsible team In this sense, our motto is " Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
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If you want to be “ Very Inspiring People“, follow us on:
Welcome to Meliá Hotels International!
From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global).
With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá.
If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries.
Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
