Job Description

Responsibilities:

• Checks guests in and out of hotel when needed.
• Performs complete night audit functions.
• Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
• Distributes reports to all areas needed.
• Works with both lodging & gaming systems in processing reservations.
• Corrects any problems that may arise during close day procedures.
• Addresses guest complaints and problems that may occur during designated shift.
• Able to register guests correctly and procedurally in accordance to established service standards.
• Obtain appropriate amount of credit/payment for guests stay.
• Issue room keys to registered guests.
• Able to settle/close out guest accounts correctly and procedurally upon their departure.
• Able to correctly and procedurally close out shift at the end of their shift.
• Must be able to lift up to 25 lbs.; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
• Must be able to understand and communicate in English.
• Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
• Must be able to stand and walk for prolong periods of time (7+ hours).
• Always follow the Company Service Standards model.
• Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
• Other duties may be assigned at any time.

Work Environment:

The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates.

Additional Benefits:

• 401(k)
• 401(k) matching
• Medical, Dental, & Vision insurance
• Flexible spending account
• Employee assistance program
• Employee discounts
• Free parking
• Life insurance
• On-the-job training
• Paid time off
• Tuition Reimbursement

Compensation:

Hourly$15.75

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.