Job Description

The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

The Audit Support Specialist is responsible for coordinating and supporting client, regulatory, market conduct, vendor, and internal audits within an insurance Third-Party Administrator (TPA) environment. This role serves as a central point of contact for audit activities, ensuring audit requests, documentation, communications, and deliverables are managed accurately and on time.

The Audit Support Specialist partners with internal stakeholders, clients, auditors, and vendors to facilitate successful audit outcomes, track remediation efforts, support compliance initiatives, manage user access requests, and assist with operational activities including month-end billing validation.

Audit Coordination & Support

• Coordinate audit activities, including client, regulatory, market conduct, internal, and vendor audits.
• Gather, organize, and validate documentation required for audit requests.
• Maintain audit logs, tracking tools, calendars, and evidence repositories.
• Coordinate meetings, interviews, walkthroughs, and auditor access.
• Monitor audit deadlines and communicate status updates to stakeholders.
• Serve as a liaison between auditors, clients, vendors, and internal business teams.

Audit Findings & Compliance

• Track audit findings, recommendations, and corrective action plans.
• Partner with business teams to resolve issues and support remediation efforts.
• Assist with audit readiness, compliance activities, and procedural communications.
• Support training and awareness regarding audit and documentation requirements.

Vendor & Access Administration

• Coordinate documentation and communications related to vendor audits.
• Manage system access requests for new hires and auditors.
• Maintain records related to access approvals and changes.
• Ensure access processes align with company policies and audit requirements.

Reporting & Operational Support

• Prepare audit metrics, status reports, and management summaries.
• Maintain organized and secure audit documentation.
• Support invoice validation and month-end billing activities by reviewing billing data, identifying discrepancies, and coordinating corrections.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of experience in audit, compliance, insurance operations, quality assurance, or a related field.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Experience managing multiple priorities and deadlines.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

Preferred

• Experience in an insurance carrier, TPA, healthcare administration, or other regulated environment.
• Knowledge of regulatory audits, market conduct exams, or compliance programs.
• Experience supporting audit coordination, documentation management, or operational controls.
• Professional certifications such as AINS, CPCU, CIA, or CISA.

The base salary range for this position is from $66,000-$90,000 depending on experience and qualifications