As a (Work order) Audit Specialist at DuraServ, you will play a pivotal role in ensuring the accuracy and completeness of work orders before they are processed for billing and payment. Reporting to the National Accounts Audit Manager, you will be responsible for conducting thorough audits to verify that all customer billing requirements are met per the Service Level Agreement (SLA). Your meticulous attention to detail and commitment to quality assurance will be essential in maintaining the integrity of our billing and payment processes.

Key Responsibilities

1. Audit Process Execution: Conduct audits of completed work orders to ensure all documentation, including invoices, service records, and supporting documents, meet customer billing requirements and company standards.
2. SLA Compliance: Verify strict adherence to customer billing requirements as outlined in the SLA for each national account. This may include reviewing and confirming completion photos, signed service tickets, technician clock-in/out records, and vendor purchase order receipts.
3. Timely Audits: Prioritize and perform audits promptly once work orders are deemed complete, ensuring that billing processes remain on schedule.
4. Issue Identification: Identify and document any discrepancies or issues identified during the audit process, escalating them to the National Accounts Audit Manager for resolution as needed.
5. Quality Assurance: Uphold a high standard of quality and accuracy in audit processes, ensuring that all work orders audited are error-free and meet customer expectations.
6. Reporting: Assist in generating reports and metrics related to audit performance, providing valuable insights into audit outcomes and areas for improvement.
7. Process Enhancement: Collaborate with the National Accounts Audit Manager and cross-functional teams to identify opportunities for process improvement within the audit and billing processes.
8. Customer Interaction: Maintain professional communication with national account customers to address billing inquiries and provide any necessary clarification on billing practices.

Knowledge, Skills & Abilities

• Exceptional attention to detail and the ability to ensure accuracy in audit processes.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills for both internal and external interactions.
• Self-motivated with the capacity to work independently.
• Strategic thinker with the capability to foresee potential outcomes.

Qualifications and Skills Required

• Bachelor's degree in Business Administration, Finance, or a related field preferred (or relevant experience may substitute for a degree).
• 3+ years of administrative experience preferred.
• Strong attention to detail and a commitment to ensuring accuracy in audit processes.
• Excellent organizational and time management skills.
• Effective analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to collaborate with team members and stakeholders.
• Familiarity with audit processes and billing requirements is a plus.
• Familiarity with Service Level Agreements (SLAs) and customer billing requirements is a plus.

Work Environment and Physical Demands

• In office environment
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• We offer a full benefits package including healthcare, employee assistance program(s), vision, and dental coverage. Life insurance, short and long-term disability insurance along with ancillary voluntary insurance programs are available.
• We offer financial well-being through a 401k Plan with a company match along with vendor partnership discount programs through LifeMart.
• Other benefits include an employer disaster relief fund and tuition reimbursement.
• Based on performance and desire, we provide professional development and a progressive career pathing.

Disclaimer

This job description may not cover or contain a comprehensive listing of responsibilities and activities required in the job. The responsibilities and activities may change, or new ones could be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal-opportunity workplace.

DuraServ is an equal-opportunity employer and values diversity. All employment is based on qualifications, merit, and business needs.

NOTICE TO EXTERNAL RECRUITING AGENCIES & SEARCH FIRMS

DuraServ LLC and its affiliate businesses do not accept unsolicited resumes or candidate profiles from external recruiting/staffing agencies or search firms.

Any resume or candidate information submitted to any DuraServ employee — without a fully executed, written search agreement in place with DuraServ's Talent Management team — will be deemed the property of DuraServ LLC. No placement fee will be owed or paid, now or in the future, regardless of whether the candidate is subsequently hired.

Agencies seeking to be considered as an authorized vendor must have a current, countersigned agreement with DuraServ LLC prior to submitting any candidates. Agencies should not contact hiring managers, regional leadership, or any other DuraServ LLC employee directly.

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