Job Title: Audit Processing Specialist

Company: Vital Chart

Department: Audit Processing

Location: Remote

Reports to: Audit Team Lead or Audit Director

The Audit Processing Specialist (APS) plays a critical role in initiating and processing medical record requests. Utilizing VRC software, the APS ensures that all documentation is handled with accuracy and efficiency while maintaining compliance with HIPAA and company guidelines. This is a remote position, and the APS will work closely with the Audit Team Lead to meet deadlines, resolve issues, and deliver exceptional service to both clients and internal teams.

Key Responsibilities

• Process Medical Record Requests: Efficiently handle incoming medical record requests, ensuring timely and accurate processing through VRC software applications.
• Ensure Compliance: Support the resolution of HIPAA-related release issues, ensuring that all processes meet regulatory requirements related to Protected Health Information (PHI).
• Documentation & Records Management: Organize, review, and interpret medical records, forms, and authorizations, maintaining accuracy and attention to detail throughout the release process.
• Customer Service Excellence: Provide exemplary customer service through professional and courteous communication via phone, email, and in person, depending on location requirements.
• Collaboration & Interaction: Work professionally and cooperatively with customers and co-workers, promoting a positive and collaborative work environment.
• Maintain Confidentiality: Utilize company-provided reference materials and protocols to ensure compliance with confidentiality and privacy standards at all times.
• Training & Development: Attend required training sessions to stay updated on industry standards and company procedures.
• VRC Values: Embody and promote the core values of Vital Chart in all interactions and responsibilities.
• Additional Duties: Perform other related duties as assigned to support the effective operation of the department and the company.

Minimum Qualifications

• Education: High School Diploma or equivalent required; some college coursework preferred.
• Experience:
• 2+ years of experience in medical records or Release of Information (ROI) processing required.
• 2+ years of experience in clerical or office work.
• Technical Skills:
• Proficiency in using general office equipment, including desktop computers, scanners, and the Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with healthcare settings is preferred.
• Regulatory Knowledge: Working knowledge of HIPAA and state regulations related to the release of Protected Health Information is preferred.
• Personal Attributes:
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and the ability to manage multiple tasks efficiently.

Work Environment & Requirements

This is a remote position. Candidates must have access to a reliable high-speed internet connection and a distraction-free workspace to ensure uninterrupted productivity.