An Internal Audit Manager should demonstrate commitment to delivering distinctive service. The Internal Audit Manager should exhibit exemplary standards of professional and social ethics and accept responsibility for the quality and effectiveness of the Department's Annual Audit Plan and the related internal audit programs. This position will be responsible for providing critical input and leadership in the development of the 3rd Line of Defense for Pinnacle. In addition, this position will be expected to interact effectively with the Pinnacle's Audit Committee, executive management, regulators and, where appropriate, the external independent auditors, as well as co-source providers used by the Department in executing its Annual Audit Plan, as encountered.

Job Duties and Responsibilities:

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Assist the Chief Audit Executive (CAE) in developing the Internal Audit Department's Annual Audit Plan, including related Audit Entity Risk and Control Assessments and audit programs. Execute internal audit engagements and provide oversight of departmental resources, whether they be internal or those of external co-source providers. Interact with the Pinnacle's regulators and external independent auditors in a professional and collaborative manner. Review work of internal audit staff and/or co-source providers to ensure compliance with the Department's Audit Operations Manual and professional and regulatory standards. Document and monitor audit findings and oversee the timely validation of issues remediated by management. Communicate with management and the Audit Committee in a timely and professional manner regarding status of the Annual Audit Plan and other planned audit projects. Provide value-added, effective advice to management and the Audit Committee when assessing internal control deficiencies or other business issues and how best to address such matters. Provide critical input and oversight of the Department's continuous monitoring and QAIP programs. Assist the Chief Audit Executive (CAE) in the general oversight of external co-source providers. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate. Assist other team members as needed to ensure delivery of distinctive service. Perform other related duties and responsibilities as assigned.

Minimum Education: Bachelor's degree is required -- finance or business-related field. 

Minimum Experience: Minimum of 10 years' experience in financial services, with a minimum of 5 years' experience in internal audit or regulatory compliance. 

Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. CPA, CIA, CISA, CFSA, or other relevant professional certification, or progress toward certification -- preferred. Effective interpersonal skills, including verbal and written communication skills. Excellent organizational skills and attention to detail. Effective analytical and problem-solving ability. Ability to work independently and prioritize daily tasks. Ability to adapt to a changing environment and handle multiple priorities. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.