Job Description

The Audit Coordinator I is responsible for handling calls to and from providers, sending letters to the provider, moving the audits through the audit workflow system (EXL mine) generating and submitting finding files and invoices to the clients.

Base Pay Range: $20-$22/hr*

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities:

• Perform quality review of client letters, ensuring accuracy of format, spelling and grammar.
• Generating and submitting Finding Files to the client timely and accurately.
• Ensure completed audits are invoice timely and accurately.
• Ensure that all invoicing for medical records, itemized bills and audit fees are handled and processed timely and accurately.
• Prepare reports and any ad hoc requests from Manager.
• Manage group emails.
• Provider collections
• Work with internal departments to resolve invoicing and collection issues.
• Responds to accounting or billing inquiries from providers.
• Serve as a liaison for internal and external clients, including screening phone calls, facilitating client communications to the appropriate client leader and following up with clients, when appropriate.
• Become familiar with client reports and internal reports and assist in their preparation.
• Interact with internal staff and client to re-price audits with validation/audit findings.
• Participate in external operational conference calls with the client (where applicable).
• Ensure all audit issues are documented in the applicable audit program Audit System.
• Escalate issues to management and handle for Follow Up action as needed.
• Provide back-up assistance to other Audit Coordinators as needed.
• Provide back-up scanning assistance to correspondence emailing as needed.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Other duties as assigned to support the audit process and/or company-wide programs.

Responsibilities:

• Perform quality review of client letters, ensuring accuracy of format, spelling and grammar.
• Generating and submitting Finding Files to the client timely and accurately.
• Ensure completed audits are invoice timely and accurately.
• Ensure that all invoicing for medical records, itemized bills and audit fees are handled and processed timely and accurately.
• Prepare reports and any ad hoc requests from Manager.
• Manage group emails.
• Provider collections
• Work with internal departments to resolve invoicing and collection issues.
• Responds to accounting or billing inquiries from providers.
• Serve as a liaison for internal and external clients, including screening phone calls, facilitating client communications to the appropriate client leader and following up with clients, when appropriate.
• Become familiar with client reports and internal reports and assist in their preparation.
• Interact with internal staff and client to re-price audits with validation/audit findings.
• Participate in external operational conference calls with the client (where applicable).
• Ensure all audit issues are documented in the applicable audit program Audit System.
• Escalate issues to management and handle for Follow Up action as needed.
• Provide back-up assistance to other Audit Coordinators as needed.
• Provide back-up scanning assistance to correspondence emailing as needed.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Other duties as assigned to support the audit process and/or company-wide programs.

*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.