Job Description

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.

We are expanding our presence globally, including a new data centre in PJ, meeting the current and future digital needs of Malaysia by accelerating job skills, direct investment and economic prosperity.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

Job Description

As our Audit and Assurance Coordinator, you’ll play an important role by working closely with our Operational teams, and other subject matter experts within the company to coordinate and facilitate assurance-related customer requests.  

Here you’ll be responsible for ensuring seamless communication, compliance, and collaboration between NEXTDC and its customers for all assurance-related engagements.  

This is a fixed term contract position

This role

• Develop and maintain streamlined processes with Operational teams for managing customer and partner audit and assurance requests.
• Act as the primary point of contact for customer audit requests, providing clear, timely communication and support throughout the audit process.
• Coordinate audit activities, including onsite visits, interviews, document reviews and access requests, in collaboration with relevant internal stakeholders.
• Gather and compile documentation, records and evidence requested for audits, ensuring accuracy, completeness and compliance.
• Engage with Risk and Compliance, Legal, Engineering and other relevant teams to ensure audit deliverables meet applicable industry standards, regulatory requirements and contractual obligations.
• Facilitate meetings, discussions and interviews between customers and internal subject matter experts, promoting transparency and effective information sharing.
• Maintain comprehensive records of customer communications, audit documentation, progress, findings and action items to support timely resolution.
• Provide regular progress updates and status reports to customers and internal stakeholders.
• Collaborate with cross-functional teams, including Security, Safety, Facility Operations, IT, Customer Success, Risk and Compliance, and Legal, to address audit findings, implement corrective actions and drive continuous improvement.
• Liaise between customers and internal teams to resolve audit-related questions, concerns and disputes professionally and with a customer-focused approach.
• Stay informed of industry standards, regulatory requirements and best practices relevant to data centre compliance and assurance.
• Contribute to strategic planning to align audit facilitation activities with organisational objectives and customer expectations.
• Promote a culture of compliance, collaboration and customer satisfaction across the organisation.
• Perform other duties as assigned.

What you’ll bring:

• Strong analytical skills and the ability to assess information accurately.
• Excellent written and verbal communication skills, with the ability to communicate clearly and confidently with stakeholders at all levels.
• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively to meet service level agreements (SLAs).
• Strong attention to detail and accuracy when handling documentation and records.
• Intermediate to advanced Microsoft Office skills, particularly Word, Excel, PowerPoint and Outlook.
• Fluency in written and spoken English.

Qualifications

• 3–5 years’ experience in assurance coordination or a similar role, ideally within data centres or critical infrastructure.
• Strong customer service skills, with experience building relationships and liaising with internal stakeholders.
• Experience coordinating customer requests, preferably within the IT or technology industry.
• The ability to help customers understand products, services and assurance requirements clearly and confidently.

Additional Information

• Be part of a fast-growing, future-focused technology company
• Thrive in a collaborative, inclusive, and values-driven culture

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.