Job Description

You’re looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to the way we work. That’s why we’re looking for an Audiovisual Events Specialist to provide audiovisual support for in-person, hybrid, and virtual events.

The ideal candidate will be responsible for...

• Working with Marketing and Business Development leaders to schedule webinars, virtual and hybrid conferences, and determine technical requirements
• Operating audio mixer, video/graphics switcher, and camera controls, and Zoom for live events
• Providing advance and real-time support to connected participants; troubleshooting connectivity, audio and video service quality issues
• Supporting conference room equipment such as video codecs, projectors, audio equipment, and conference phones
• Serving as escalation point to Service Desk staff in troubleshooting and resolving AV-related problems; assisting firmwide Hardware and AV Support teams with setups and an escalation point
• Conducting AV equipment testing and assessments; analyzing needs, making recommendations, and obtaining quotes
• Monitoring workflow, Service Desk queues, external connection requests, and team escalations

The successful candidate will demonstrate...

• A minimum of three years’ experience providing audiovisual production support to live events, meetings, and webinars
• A minimum of three years related hands on experience troubleshooting Audiovisual (AV) and Videoconferencing (VTC) equipment and control systems
• Ability to set up and operate audiovisual, videoconference, and live event equipment
• Thorough knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including Zoom, WebEx, and Microsoft Teams
• A high level of skill in the operation, monitoring, and troubleshooting of advanced video conferencing systems and integrated audio-visual solutions
• Strong customer service and communication skills; the ability to interact professionally with and support all levels within the organization
• Ability to frequently walk for up to 60% of work day
• Ability to push equipment cart of approximately 50 pounds
• Ability to be onsite five days per week; provide support on emergency basis and respond to emergency calls
• Ability to travel to other firm offices for project or coverage support needs

Pay Range for Candidates in Washington, DC:

$70,000 - $87,000 per year

The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.

Committing your time and talent is no small matter—at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees’ well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable’s benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm’s benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.

Qualifications

CORE REQUIREMENTS

Skills & Technical Requirements

• Minimum of three years experience providing audiovisual production support to live events, meetings, and webinars.
• Minimum of three years related hands on experience troubleshooting Audiovisual (AV) and Videoconferencing (VTC) equipment and control systems such as Crestron control systems, Switching / routing / interfacing technology; Videoconferencing and audioconferencing technologies, Cisco VTC codecs, Neat VTC, Audio and video components, including audio DSPs and analog and digital switchers
• The ability to set up and operate audiovisual, videoconference, and live event equipment, including but not limited to: microphones, speakers, monitors, projectors, video cameras, recording equipment, AV cables and wires, mixing boards, and relevant software
• Thorough knowledge of protocols and AV design, including signal flow, VLANs, H.323, H.264, SIP, WebRTC, and H.239 duo-video, video bridging and gateways, and applicable platforms, including Zoom, WebEx, and Microsoft Teams.
• Highly skilled in the operation, monitoring, and troubleshooting of advanced video conferencing systems and integrated audio-visual solutions.
• Ability to troubleshoot, determine and evaluate, complex AV/VC related connection issues and performance problems, escalating to the proper level of notification, and assisting in the scheduling for repair if necessary.
• Strong customer service and communication skills; the ability to interact professionally with and support all levels within the organization, including the ability to train non-technical users on technical systems and equipment
• Ability to operate digital audio consoles (A1)
• The ability to identify, define and analyze equipment issues
• The ability to develop technical documentation
• Coordinate the firm's event technology requests in room reservations application NFS Rendezvous and service desk platform (ServiceNow)
• Strong organizational skills and attention to detail
• The ability to work in a fast-paced environment, coordinating workflow and multiple tickets/tasks
• The ability to work collaboratively as part of a high functioning team
• The ability to learn new technologies and support new systems

Physical Requirements

• Frequently walk for up to 60% of work day
• Ability to push equipment cart of approximately 50 pounds

Other Requirements

• Must be able to provide on-site support on emergency basis and respond to emergency calls
• May be required to travel to other firm offices for project or coverage support needs