The Audio-Visual Assistant Manager is responsible for ensuring the delivery and operation of audio-visual equipment in all auditoriums and meeting spaces. They will lead team members through job training, oversee, manage and troubleshoot setups for 70+ meeting room/ event spaces, maintain cleanliness in all meeting spaces and provide hospitality to the groups occupying those locations.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and each other.

ESSENTIAL FUNCTIONS:

• Oversee audiovisual equipment: maintain inventory, operating, repairing, troubleshooting, programming, and testing.
• Work effectively with supervisors to organize daily workflow, verifying information with YMCA Conference Coordinators and/or group leaders.
• Use software and various spreadsheet applications applicable to the department.
• Serve as Front of House Engineer and event technician, including all components of live sound reinforcement: EQ, effects, house mix, monitor mix, soundcheck, and live performance.
• Provide attention to detail and organization to ensure timeliness, accuracy, and quality in all set-ups
• Operate and set programmable lighting systems; position auditorium theatrical lights.
• Executes precise event orders including meeting room setup and audio/visual equipment
• Demonstrates solid leadership abilities to effectively train, manage, motivate, and mentor a diverse team
• Maintains the cleanliness of meeting rooms during AV setups and the care of all equipment. Exhibits superior guest service abilities through clear, professional and friendly interactions with all guests and staff. Communication must be strong.
• Assures the quality of all completed work, holds staff accountable to uphold established standards, and administers appropriate discipline when necessary.
• Take inventory once a year.
• Possess stamina for strenuous work load with the ability to lift all Audio/Visual equipment
• Resolve guest issues with professionalism and tact
• Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio, and email.
• Work rotating shifts – early mornings or late nights, weekends, and holidays.
• Keep YMCA vehicles clean and orderly, and monitor maintenance schedule.
• Identify and report any potential problems or safety hazards.
• Ensure cleanliness of AV office, all meeting spaces, and restrooms associated with space.
• Assist in delivery, set up, and breakdown of all events as needed.
• Manage or assist with special AV and CSS projects. Includes working with other departments for audio/visual needs and upgrades.
• Keep up to date on advancements to equipment and practices in the industry
• Identify gaps in services and equipment, and present practical solutions to fill or cover these gaps
• All other duties as assigned.
• Keep up to date on advancements to equipment and practices in the industry
• Practice proper equipment rigging in order to mitigate any safety concerns
• Ability to troubleshoot problems under pressure and in stressful situations
• Ability to “Speak the AV language” with vendors in order to maintain expensive equipment in the YMCA meeting spaces.
• Assist in consultations with groups/clients to adequately serve their AV needs.

REQUIREMENTS/QUALIFICATIONS:

• Bilingual is a plus
• Knowledge of audio, video, and lighting technology.
• Previous conference/banquet experience is a plus but not required.
• Willingness and ability to learn new skills about the job.
• Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Musical aptitude preferred.
• Able to speak and write in English.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Must meet acceptable criminal background check standards.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee needs to be able to bend, stoop, kneel, walk, and climb ladders.
• Clean using a variety of cleaning chemicals.
• Ability to perform the job in a variety of weather conditions.
• The employee must be able to regularly lift and carry 60 pounds above the head.
• The employee must be able to move up to 150 pounds.
• The noise level in the work environment is moderate to high.

COMPENSATION PACKAGE & EMPLOYEE PERKS:

• Health, dental, and life insurance
• Generous PTO/Vacation
• Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)
• Employer owned rental housing may be available nearby - Contact Human Resources for more information
• YMCA of the Rockies membership
• Discounted childcare, summer day camp, and summer overnight camp
• Discounted nights at YMCA of the Rockies lodges for friends & family
• Ski passes to nearby resorts
• Free or discounted gear rentals for outdoor adventures
• View all YMCA of the Rockies employee perks by visiting here