Job Description

The Role:

The AVMeetingServices Manager is aleader responsible for owning the IT& Facilities nexus, conference rooms, publicspacesand the team thatmaintainsthemon a daily basis, maintaininga high levelofcustomer satisfaction through daily operations in support ofconference room technology & meeting services fromearly diligence through integration and stabilization.This leader willassess and manage IT risk, and partner with executives (internal andacquired) to ensure technology risks and opportunities are clearly understood, quantified, and acted upon

What You'll Do:

• ManageMEETING SERVICES IT team membersscheduling, career path,toolsand resources

• Own theMEETING SERVICES IT workstreamacrossthe lifecycle of conference rooms and the evolution of large interactive events.

• Assure that conference rooms and other collaborative shared spaces are functioning as designedManage service tickets, collect data ondefectsandparticipatein engineeringsolutions toeliminatefuture defects.

• Navigate and bring clarity to ambiguity and chaos – quickly understand new environments,identifywhat matters most, and create a path forward where structure may not yet exist.

• Ask the right questions and act autonomously , escalating only when needed;operateas a trusted point of contact forMeeting Servicestopics.

• Build structure and repeatable foundations – frameworks, playbooks, templates, and standard approaches forMeeting Servicesassessments, integration plans, and reporting.

• Assess the IT landscape ofcurrent stateand plot a path for the future , including applications, infrastructure, data, security, end-user computing, and vendor footprint, to inform risk, cost, and prioritization.

• Engage C-level and senior executives atacquiredentities with professionalism and credibility, building trust while driving towardstimelydecisions and data.

• Identify, quantify, and communicate IT risk, including ability to:

• Describe risk in business terms

• Associate high-level cost and effort to remediate

• Propose pragmatic remediation and/or mitigation options

• Work cross-functionally with internal IT and business teams (e.g., Security, Infrastructure, End User, Networking, Apps, Data, Finance, HR, Legal) to coordinate diligence, integration planning, and execution.

• Create clear, executive-ready communications and updates , including risk summaries, integration status, and decision logs.

• Continuously improve theMeeting Servicesoperating model , refining processes, tooling, and metrics based on lessons learned from each transaction.

What You'll Need:

• Bachelor’s degree inInformation Technology, Computer Science, Engineering, Business , or related field; advanced degree preferred but notrequiredbased on experience.

• Significant priorAudio Video Supportexperience isrequired , with direct responsibility for IT workstreams (diligence, Day 1, integration, or carve-outs).

• 8+ years of progressive experience in ITand/or Facilities Management with exposure to multiple domains (infrastructure, applications, security, end-user, data, etc.), including:

• Ability to understand how the pieces fit together in a company’s IT landscape

• Comfort translating technical concepts into business and risk language

• 3+ years ofpeopleleadership experience , leading managers and/or senior individual contributors in complex, cross-functional environments.

• Demonstrated experienceassessing technology risk , including estimating high-level remediation cost/effort and presenting options to senior stakeholders.

• Proventrack recordoperating in ambiguous, fast-changing environments , ideally inMeeting Services, transformation, or similar high-change contexts.

• Experienceengaging with C-level executives and senior stakeholders, including inacquiredor partner organizations.

• Strongprogram and portfolio management skills – prioritization, dependency management, and execution tracking across multiple concurrent deals.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

•This job may be eligible for relocation benefits.

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