Job Description

• • Job Title: Audiology Technician
    Location: Cape Town, Western Cape
    Single shift, 08:00 - 17:00 daily. Weekend work may apply.

    About the Organisation:
    A leading healthcare provider committed to early screening and preventative diagnostics. The team blends advanced technologiesincluding AI-assisted toolswith compassionate, patient-centric service. This role offers the opportunity to support cutting-edge hearing care in a collaborative and culturally sensitive clinical setting.

    
    The Audiology Technician is responsible for conducting basic hearing tests, assisting with AI-driven diagnostic procedures, and ensuring a smooth, respectful patient experience. This position supports the early detection of hearing loss and integrates with broader diagnostic services such as radiology and general practice.

    Key Responsibilities:

    • Conduct hearing assessments including pure-tone audiometry, otoacoustic emissions (OAE), and tympanometry
    • Prepare patients for hearing tests and explain procedures in clear, accessible language
    • Educate patients on basic hearing health and preventative practices (e.g. noise protection)
    • Assist with AI-supported diagnostics (e.g., dual fluorescence oral imaging), with training provided
    • Calibrate and maintain audiology equipment (e.g. audiometers, OAE devices) to ensure accuracy
    • Manage patient records in digital systems, ensuring POPIA compliance
    • Provide compassionate care and guide patients throughout the testing process
    • Collaborate with general practitioners, radiological technologists, and optometric technicians
    • Schedule appointments and manage patient flow
    • Monitor stock of audiology supplies and assist with inventory
    • Adhere to hygiene and diagnostic quality standards aligned with national health protocols

    Qualifications Required:

    • Certificate or Diploma in Health Sciences, Hearing Aid Acoustics, or a related field from a South African institution accredited by HWSETA
    • Training in preliminary hearing tests (e.g., audiometry, OAE, tympanometry) is essential

    Experience:

    • 1-2 years of experience in audiology, hearing aid dispensing, or allied health settings preferred
    • Proven ability to perform hearing tests and maintain audiology equipment
    • Experience with AI-supported diagnostic tools is advantageous (training provided)

    Skills:

    • Technical proficiency in basic hearing assessments and equipment calibration
    • Strong interpersonal and communication skills for patient engagement
    • Competence in digital record-keeping and adherence to POPIA
    • Ability to work efficiently in a patient-facing, fast-paced environment

    Core Competencies:

    • Compassionate, guest-centric care aligned with hospitality standards
    • Accuracy in test administration and record keeping
    • Openness to learning and supporting AI-driven diagnostic platforms
    • Cultural sensitivity in diverse patient interactions
    • Strong collaboration with multidisciplinary clinical teams
    • Commitment to continuous learning and staying up to date with diagnostic protocols

    Regulatory & Compliance Requirements:

    • Comply with POPIA for secure patient data management
    • Adhere to the Basic Conditions of Employment Act (BCEA):
      • 54 hours/week for 6-day cycle (includes 9 overtime hours at 1.5x)
      • 45 hours/week for 5-day cycle
    • Maintain hygiene protocols and infection prevention standards
    • Support ongoing quality control aligned with Audiology SA guidelines

    Working Conditions:

    • On-site role at a diagnostic screening facility, operating daily from 08:0017:00
    • Single shift structure with a 9-hour workday (including 1-hour unpaid meal break)
    • High levels of patient interaction requiring a professional and empathetic demeanor
    • Minimal biohazard exposure, mitigated by strict safety measures
    • Adherence to clinical dress code and hygiene standards required

    Salary and Benefits:

    • Entry-level (0-1 year experience): R15,000 - R18,000/month (R180,000R216,000/year)
    • Early career (1-3 years experience): R18,000 - R22,000/month (R216,000R264,000/year)