The Audiology Assistant supports the hearing aid program and provides assistance to the audiologists.
Licensure, Certification, or Registration Requirements for Hire: None
Licensure, Certification, or Registration Requirements for continued employment: None
Experience REQUIRED:
5+ years of customer service, project/office management.
Experience PREFERRED:
Experience working with persons with hearing loss and/or with children.
Education/training REQUIRED:
Associate’s degree or commensurate experience in the field
Education/training PREFERRED:
Bachelor’s degree
Independent action(s) required:
Interact with patients and determine subjective problem with the patient’s hearing aid.
Evaluate malfunctioning hearing aids for objective cause of problem (including electroacoustical analysis and listening check).
Make simple repairs if in-office repair is possible, package and send for repair if off-site repair is needed.
Track orders in-process, unpack repaired aids and call patient to arrange for pickup.
Make detailed chart notes and copies of repair slips/invoices.
Keep track of hearing aid and cochlear implant accessory stock and restock as necessary.
Assist audiologist as needed in play audiometry during pediatric hearing testing.
Supervisory responsibilities (if applicable): n/a
Additional position requirements:
Requires flexible scheduling to meet operational needs.
Age Specific groups served: N/A
Physical Requirements (includes use of assistance devices as appropriate):
Physical: Lifting 20-50 lbs.
Activities: Prolonged standing, Prolonged sitting, Frequent bending, Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading
Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change
EEO Employer/Disabled/Protected Veteran
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day.
With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care.
As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow.
We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community.
Join our team and help us create a new kind of patient experience. Join VCU Health.
EEO Statement:
VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law.
Pay Transparency Provisions:
VCU Health System complies with the Pay Transparency Provisions.
