Job Description

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Variable (United States of America)

Compensation Range

The base pay scale for this position is $30.77 - $46.84. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Key Responsibilities

• Provide daily support for AV systems including conference rooms, classrooms, event spaces, and hybrid meeting technologies.

• Set up, operate, and troubleshoot AV hardware/software such as displays, projectors, microphones, speakers, control systems, video conferencing, and streaming platforms.

• Support live meetings and events to ensure seamless presentations and high-quality user experiences.

• Perform preventive maintenance, firmware updates, and documentation of AV equipment.

• Partner with IT, Facilities, and vendors on AV installations, upgrades, and integrations.

• Train and support staff on AV system use, including remote collaboration tools (Zoom, Teams, WebEx, etc.).

• Maintain AV inventory, track equipment usage, and recommend system improvements.

• Ensure AV environments meet organizational security, safety, and compliance standards.

• Provide input on AV design, procurement, and long-term planning to optimize enterprise-wide technology.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Media Production, Engineering, or related field (or equivalent experience).

• 5+ years of experience in AV support, integration, or operations.

• Strong knowledge of AV control systems (e.g., Crestron, Extron, AMX) and video conferencing solutions.

• Hands-on experience with AV over IP, sound systems, and digital signage preferred.

• Excellent troubleshooting and problem-solving skills.

• Strong customer service orientation with the ability to support executives, clinicians, and staff under time-sensitive conditions.

• Industry certifications (CTS, CTS-I, or CTS-D)

Key Competencies

• Technical expertise with AV systems and collaboration platforms.

• Clear communication skills (verbal and written).

• Ability to work independently and collaboratively in a fast-paced environment.

• Flexibility to support occasional after-hours events and system upgrades.

• Able to lift displays up to but limited to 50lbs

Reports To: Keith Wunderlich

• Full-time position with standard business hours and flexibility required for early morning, evening, weekend or special event support as needed.

• Primary on-site location at HSS Main Hospital, with flexibility to support surrounding locations and facilities when required.
  
  

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.