Job Description

Job Location WDI - Durham, NC 27705 Position Type Full Time Salary Range $23.00 - $23.00 Hourly

The Audio- Visual Technician is responsible for setting up, operating, maintaining, and troubleshooting audio-visual equipment to ensure seamless communication and presentation experience for our guests and clients.

Key Responsibilities:

• Set up and operate audio-visual equipment including microphones, projectors, video conferencing systems, sound systems, and lighting for various events and meetings.
• Collaborate with event coordinators and clients to understand their specific audio-visual requirements and ensure all equipment is configured to meet their needs.
• Conduct thorough testing of equipment prior to events to ensure optimal functionality and troubleshoot any technical issues that may arise.
• Provide on-site technical support during events to address any audio-visual challenges promptly and efficiently.
• Maintain and inventory all audio-visual equipment, ensuring it is in excellent working condition and arranging for repairs or replacements as necessary.
• Stay updated on the latest audio-visual technologies and trends to recommend and implement improvements in the Inn’s audio-visual services.
• Train and guide other staff members on the basic operation of audio-visual equipment as needed.
• Assist in the development of standard operating procedures for audio-visual services to enhance efficiency and service quality.
• Ensure compliance with all safety and operational protocols while handling audio-visual equipment.
• Provide exceptional customer service by addressing client inquiries and concerns in a professional and courteous manner.

Qualifications

Required Education:

• High school diploma or equivalent is required.
• An associate degree in audio-visual technology, media production, or a related field is preferred.

Required

Experience:

• Minimum of 1–2 years of experience working as an Audio Visual Technician in a hotel, conference center, or similar environment.
• Proven track record in setting up, operating, and troubleshooting audio-visual equipment, including projectors, sound systems, and video conferencing tools.
• Strong emphasis on audio expertise — the ideal candidate should be A2-equivalent or higher, capable of managing complex audio setups, live sound mixing, and signal flow troubleshooting.
• Experience in live event production, including sound mixing, lighting, and video recording.
• Familiarity with the maintenance and repair of AV equipment.

Physical Requirements:

• Lifting 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds. Ability to work on ladders at height of 14’. Walking and kneeling to a significant degree.
• Due to the nature of the work, proper handling of fragile equipment is required. Many facets of the job involve dealing with electricity, heights, and high temperature equipment which require heightened safety awareness.

Required Skills and Abilities:

• Strong technical skills with the ability to operate a wide range of audio-visual equipment and related technology.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues efficiently.
• Strong communication skills, both verbal and written, to interact effectively with clients and team members.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Customer service orientation with a professional demeanor and the ability to anticipate client needs.
• Physical ability to lift and move heavy equipment, and to work in varying environments, including standing for extended periods.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.