Job Description

Audio Visual Specialist

Position Overview

As an Audio Visual Specialist you'll play a key role in delivering reliable, high-quality audio visual and event experiences across the organization. This is a highly cross-functional role that partners closely with Technology, Facilities, Creative Services, Screening Room Ops, and the Service Desk to support day-to-day AV operations, hybrid meetings, live events, IPTV, and digital signage services. The specialist is responsible for maintaining room technologies, executing live events, and resolving incidents with precision and professionalism.

Salary & Benefits

The budgeted salary for this role is between £50,000 and £60,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Perform daily operational support for all AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional.
• Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions.
• Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime.
• Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency.
• Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms.
• Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates.
• Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams.
• Conduct routine system checks, firmware updates, and preventative maintenance on AV equipment.
• Support remote participants and hybrid events through platforms such as Zoom, Teams, or Webex.
• Document processes, update room guides, and contribute to AV knowledge base articles for internal use.
• Maintain strong vendor relationships and coordinate with external partners for repairs, rentals, or supplemental staffing

Qualifications & Experience

• Professional experience in AV operations, event support, or similar technical roles.
• Intermediate knowledge of Cisco RoomOS and collaboration endpoints (configuration, troubleshooting, and environment support).
• Experience supporting a Microsoft Teams environment
• Hands-on experience with AV systems including displays, switchers, DSPs, microphones, control processors, and conferencing hardware.
• Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions.
• Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring.
• Ability to lift and install equipment, run cables, and perform physical room setups.
• Excellent communication and customer service skills, with the ability to work calmly under pressure.
• Ability and willingness to work on-site a minimum of three (3) full days per week in a corporate office environment
• Ability to work flexible hours to support events outside standard business hours
• Experience with AV management platforms (Crestron XiO Cloud, Q-SYS Reflect, Zoom or Teams admin tools, etc.).
• Knowledge of Crestron, Q-SYS, or Extron systems, including basic programming or configuration.
• Prior work supporting digital signage ecosystems (Appspace, BrightSign, or similar).
• Experience managing IPTV systems or broadcast/A/V-over-IP platforms.
• Basic networking knowledge related to AV systems (VLANs, QoS, multicast).
• CTS or other AV/IT certifications (CTS, Crestron, QSC, Extron, Cisco).
• Experience working in large enterprise environments or supporting executive -level events.
• Strong experience with PC and Mac platforms

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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