Job Description

The Quality Control Technician II performs quality control procedures in the time allotted in Nationwide’s QC Handbook on all rental equipment and assists the warehouse as needed. This position reports to the local Office Manager.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quality Control:
  • Conduct quality control testing on all equipment in existing and new products in accordance with the “QC Handbook”, which governs procedures, specifications, safe practices, troubleshooting, testing times, etc. for equipment owned by Nationwide in the predetermined amount of time given for each item.
• Warehouse Support:
  • Support all warehouse functions including: palletizing, de-palletizing, in-bound/outbound order verification, shipping/receiving duties (including lift truck and box operation), etc. as needed.
  • Maintain housekeeping standards in assigned area(s). Conform to 6S process.
• Training:
  • Successfully complete technical courses

Technical Competencies:

• Broad QC problem solving and troubleshooting skills such as root cause research, convergence, bore sight adjustments, board level diagnosis, and minor adjustments and repair
• Basic to broad knowledge of AV manufacturers, products, and software such as cameras, intercom, freespeak, LED and projection
• Broad knowledge of safety procedures and proper disposal process for AV products
• Additional professional skills include:
  • Broad Data Entry Skills
  • Broad Mechanic and Electronic Skills
  • Broad Math Aptitude
  • Broad Organizing Skills
  • Broad Telephone Handling and Etiquette
  • Broad Email Response Handling and Etiquette
  • Broad Oral Communication Skills
  • Basic Professionalism
  • Basic Teamwork and Conflict resolution Skills.
  • Broad Time Management Skills
  • Basic Web Research & Information Management Skills
  • Basic Microsoft Office Skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
There are no supervisory responsibilities for this position.

Work Environment:

Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.

This role routinely used standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines.

Work Environment:

Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.

This role routinely used standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines.

Physical Demands:
While performing duties of this job, the employee is regularly required to talk and hear. This position is very active and required standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand as well as a 24/7 rotational on-call schedule.

Travel:
Travel may be required for this position as mandated by the needs of the multiple Nationwide locations which would include out-of-area and overnight travel.

Required Education and Experience:

• 1-3 years of experience in performing QC functions on AV products
• Completed technical courses on AV products

• High School Diploma

Preferred Education and Experience:

• 3+ years of experience in performing QC functions on AV products
• Live show site experience preferred
• Technical Certification in a related field

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.