Job Description

Job Location: Springfield - Chicopee, MA 01020,

Salary Range: $70,000.00 - $120,000.00 Salary/year, CTI has been a leading audiovisual provider since we began in 1988, and from the beginning our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don’t fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit at CTI. We have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

What are we looking for?

Are you a passionate AV enthusiast with a knack for project management? We're looking for an experienced AV Project Manager who embodies our mission: “to provide a fantastic customer experience.” We need a dynamic, highly organized self-starter who isn't afraid to roll up their sleeves and get the job done on time. You'll handle all aspects of AV integration projects, excel at delegating responsibilities, and possess top-notch communication skills.

What are your Responsibilities?

• Strategize Like a Pro: Develop and implement strategies to achieve project goals, like a master chess player plotting the ultimate checkmate. Your moves will ensure seamless AV integration.
• Resource Ringmaster: Schedule all necessary corporate services and labor resources, including programming, touch panel wizardry, rack build magic, installation, and commissioning. Think of yourself as the conductor of an AV symphony.
• Deadline Dynamo: Communicate project deadlines, specifications, and budgets to the AV install team with the precision of a Swiss watch. Your timing will keep everything in sync.
• Document Detective: Ensure all project documents are current and accurate, from detailed drawings to comprehensive bills of materials and change orders. Sherlock Holmes has nothing on you.
• Client Confidant: Maintain a steady stream of communication with clients, providing them with timely updates on issues, scope changes, schedules, and project progress. You'll be their go-to guru.
• Team Captain: Lead and inspire a team of talented employees, overseeing training and performance management. Think of yourself as the coach of an all-star AV team.
• Delegation Dynamo: Delegate responsibilities with the precision of a maestro, ensuring that team members are identified, documented, and current. No task too small, no detail overlooked.
• AV Superhero: Support the AV install staff in bringing projects to life, from installation and programming to final punch lists. Your cape is optional, but your expertise is essential.
• Deadline Defender: Ensure projects stay on track to meet client deadlines and that the current margin accurately reflects the remaining work. You'll be the guardian of the timeline.

Does experience count?

Of course! But we take into account your experience and the skills you bring to the table.

• An Associate's degree is preferred, but not required.
• Project Planning and Managing: 5+ years managing commercial AV integration projects, developing strategies, and coordinating resources, required.
• Communication and Documentation: Excellent written and verbal communication skills; proficiency in maintaining accurate project documents and client updates, required.
• Team Management: Experience in leading teams, including training and performance management, required.
• Technical Oversight: Hands-on experience with AV installations and providing creative solutions, required.
• Budget and Performance Monitoring: Ability to track and improve performance metrics, ensuring projects meet deadlines and budget goals, required.
• Travel: Meet the clients where they are and provide guidance to the technical staff on site. (Company paid, overnight travel estimated around 25%)

What’s in it for you?

At CTI, we know our company’s success is directly correlated to the success of our employees. So, it’s fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:

A culture where “fun is mandatory”, teams value your ideas, we celebrate wins (big and small), and you have support. As well as opportunities for growth and learning.

• Competitive Base Salary
• Employer-matched medical, prescription, and dental insurance (available after 60 days of employment)
• Employer matched 401K up to 3% (after 6 months of employment)
• Bonus eligibility that is based off our results-oriented incentive plan (after 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three “floating” holidays, available upon your first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house
• Cell phone reimbursement plan
• Long- and Short-Term Disability 100% paid by CTI
• Life Insurance 100% paid by CTI

CTI. is an equal opportunity employer. We do not and shall not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications