Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The AV Manager will be responsible for the day-to-day operation, maintenance, and continuous improvement of Audio Visual (AV) technology across both Ireland offices. The role will ensure reliable, high-quality user experience for meeting rooms, collaboration spaces, events, and executive communications, while working closely with internal stakeholders, vendors, and end users.

The successful candidate will act as the primary point of contact for AV services, driving operational excellence, managing vendor relationships, and ensuring that AV solutions support business needs effectively and efficiently.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities:

AV Operations & Support

• Manage the daily operation and performance of AV equipment and systems across both island sites
• Ensure all meeting rooms, conference facilities, collaboration spaces, and event technologies are fully operational
• Monitor AV system health and proactively address issues before they impact users
• Coordinate maintenance schedules, upgrades, and hardware refresh programs

Stakeholder Management

• Build solid relationships with business leaders, site management teams, and end users
• Gather requirements and provide AV solutions to support business needs
• Act as a trusted advisor on AV technologies, standards, and best practices
• Communicate effectively with stakeholders regarding system changes, outages, and improvement initiatives

Vendor Management

• Manage relationships with AV vendors, service providers, and support partners
• Ensure vendors deliver services in accordance with agreed service levels and contractual obligations
• Coordinate installations, repairs, preventative maintenance, and project delivery activities
• Review vendor performance and identify opportunities for service improvement and cost optimisation

User Experience & Service Delivery

• Ensure seamless AV experience for employees, visitors, and executive leadership teams
• Provide escalation support for complex AV incidents and service requests
• Develop and maintain support documentation, user guides, and operational procedures
• Identify trends in incidents and implement corrective actions to improve service reliability

Project & Continuous Improvement

• Lead AV-related projects including room deployments, technology upgrades, and infrastructure enhancements
• Maintain AV standards across both sites
• Support budgeting, forecasting, and lifecycle planning for AV equipment

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Demonstrated solid knowledge supporting Microsoft Teams Rooms solutions utilizing Poly and Logitech audio-video conferencing systems
• Proven experience supporting Microsoft Teams Rooms, conferencing technologies, digital signage, presentation systems, and collaboration platforms
• Proven experience managing third-party vendors and service providers
• Demonstrated solid troubleshooting and problem-solving capabilities
• Demonstrated solid communication and stakeholder management skills
• Proven experience supporting executive and high-profile meetings and events
• Proven ability to prioritize workload and manage multiple activities across geographically dispersed locations

Preferred Qualifications:

• Demonstrated knowledge of network infrastructure as it relates to audio-visual systems
• Proven experience working with room scheduling systems and workplace technologies
• Proven experience in project management
• Demonstrated knowledge of ITIL frameworks or proven experience in IT service management

Key Competencies:

• Customer Focus
• Stakeholder Management
• Vendor Management
• Communication & Influencing
• Problem Solving
• Planning & Organisation
• Technical Leadership
• Continuous Improvement
• Accountability and Ownership

Reporting Line:

The AV Manager will work closely with IT Infrastructure, Real Estate Services, Site Leadership, external vendors, and business stakeholders to ensure the effective delivery of AV services across both Ireland offices sites.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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