Audio Visual Manager

Responsible for the overall management of the Audio Visual Department. Collaborates with Sales, Convention Managers, and Event Managers to develop and coordinate convention events at the property. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department and participates in the development of the department’s budget and supports the management of the profit and loss statemen, Understands the impact of Event Technology operations on the overall property financial goals and objectives and manages activities to maximize results. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest and associate satisfaction. Responsible for the overall employee satisfaction for the Department. Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audiovisual consulting companies.

Qualifications and Skills:

• 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 5 years managerial or Supervisor experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. OR

  High school diploma or GED; 5 years Managerial or Supervisor experience in the audio-visual operations or related professional area.

• Ability to deliver outstanding customer service while working under stress
• Great communication & people skills
• Ability to work with and lead a multi-cultural team
• Must be able to work indoors as well as outdoors
• Experience in a 5 Diamond/5 Star luxury property preferred

CORE WORK ACTIVITIES

Coordinating and Supporting Audio-Visual Operations

• Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training.

• Adheres to and ensures compliance with all standards, policies, and procedures.

• Implements and executes all audio visual related corporate initiatives, and promotions.

• Participates in audio visual operational reviews annually and makes suggestions to improve operations.

• Creates monthly forecast for anticipated revenues through year end.

• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Conducts regular, ongoing communication in event technology.

• Communicates effectively with property departments outside of audio visual.

• Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.

• Participates in budget creation and implementation.

Maintaining and Progressing Equipment Inventory

• Establishes and manages a network of outside audio visual re-rent support companies to obtain favorable discounts and preferential service (e.g., free pick-up and delivery).

• Executes the administrative processes associated with audio visual operations.

• Initiates and maintains the proprietary audio visual department computer system.

• Ensures equipment is recovered from events and properly secured.

• Maintains equipment and purchases replacement or new equipment as necessary.

• Ensures inventory levels are kept in accordance to corporate guidelines.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Maintains customer satisfaction to ensure retention and growth of business through referrals and repeat events.

• Attends pre-conference meetings and planning meetings to ensure success of programs.

• Leads discussions to review event scheduled events and proactively avoid service challenges and failures.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.