Job Description

Responsibilities

Key Responsibilities

Video Operations Support

• Maintain and troubleshoot video conferencing equipment and systems.

• Provide Tier 3 incident support and perform preventative maintenance.

• Schedule and support virtual and hybrid conferences, ensuring high-quality delivery.

• Assist with network refresh initiatives to maintain optimal performance.

Infrastructure & System Management

• Support new room build-outs, technology refresh projects, and system upgrades.

• Conduct requirements analysis and site surveys for new installations.

• Design conference room layouts and system configurations.

• Manage procurement, inventory, and asset tracking for video equipment.

• Document configurations and maintain system documentation.

• Perform system testing and support security reviews and certification processes.

Event Production & Coordination

• Establish processes and standards for virtual/hybrid events at DOE.

• Coordinate with program office POCs, external presenters, labs, and vendors.

• Schedule and conduct multiple dry runs for events.

• Troubleshoot technical issues during rehearsals and live events.

• Format presentation slides and produce live events.

• Conduct post-event assessments, capture lessons learned, and update SOPs.

Customer Support & Training

• Provide training for end-users on video conferencing systems and event processes.

• Deliver exceptional customer service and technical support during events.

Strategic Planning & Innovation

• Participate in technology refresh planning and strategic initiatives.

• Research and recommend innovative video technologies and solutions.

Qualifications

• Minimum of 5 years with BS/BA; Minimum of 3 years with MS/MA; Minimum of 9 years with High School Diploma
• Experience:

• Experience with video conferencing, AV systems, or IT infrastructure support.

• Experience with VTC systems (Cisco, Polycom, Zoom, Teams, etc.).

• Familiarity with network infrastructure and Tier 3 troubleshooting.

• Skills:

• Strong knowledge of AV system design and integration.

• Proficiency in project management and documentation.

• Excellent communication and coordination skills.

• Ability to work under pressure and manage multiple priorities.

• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.