It is the responsibility of the Audience Development Specialist to complete calls daily to achieve customer objectives. By adhering to the necessary call flow and requirements, specialists will complete customer verification, and surveys, and submit or transfer all qualified customers.
Duties and Responsibilities:
-Data verification account, no hard selling required.
-Call Existing and New Subscribers to verify the data on record to continue sending the complimentary magazine.
-Work directly with customers via telephone magazine.
-Opportunity to work within multiple industries Cold Calling for Lead Generation.
-Maintain or update customer records by updating account information for qualified customers within the database.
-Meet established weekly productivity goals, sales, lead conversion efficiency, records accuracy.
Qualifications
-At least 6 months to 1 year of experience in customer service, telemarketing, or a similar role (BPO experience is a plus but not required)
-Comfortable handling outbound calls and speaking with clients or customers.
-Basic computer literacy and familiarity with CRM tools or call center software.
-Willingness to learn and take direction.
-Maintain and ensure availability during working hours. (Mon-Fri 10:00 PM - 7:00 AM PH Time)
-Maintain complete attendance during working days.
Benefits
Open Look has built the engine to drive your publishing and media processes to take your business to the next level. The senior management team at Open Look has over 40 combined years of experience in publishing-based settings and knows how to apply outsourcing to match your needs.
As a full-service publishing house, Open Look provides clients with the peace of mind of working with one provider capable of assisting with all functions of their business processes. Our team has the experience to assist clients in all areas of the publishing process, including marketing, publication design, website development and support, telemarketing and sales, printing, distribution, and more.
For more details, please visit our website - www.open-look.com
Our team provides the client with dependable resources, to maximize or improve current processes and efficiency.
Through our experienced ownership and staff based both in the US and overseas, Open Look has the formula to deliver high ROI to our clients.
