Job Description

This is a remote position. AU RTO Student Experience Officer (aXcelerate) - Remote About PeoplePartners Great careers happen when great people find the right place to grow. At PeoplePartners , a Great Place to Work® certified company , we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward. You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work. If you’re looking for a place where you can contribute, grow, and enjoy the people you work with, PeoplePartners is ready to welcome you. Role Overview Great student experiences don’t happen by accident. Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported. We’re looking for an AU RTO Student Experience Officer to support one of our Australian clients across student administration and post-sale student support . You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team. There are plenty of moving pieces, so this role suits someone who can bring order to a busy workload without losing the human touch . If you’re equal parts organised administrator and confident customer-service professional—and you know your way around aXcelerate —this could be right up your alley. Key Responsibilities: Process student extensions and expired-student administration. Manage student complaints, cancellations, and refund requests. Support student retention activities and follow-ups. Handle incoming phone calls and overflow enquiries. Resolve student enquiries or route calls to the appropriate department. Provide ongoing administrative support to the Australian team. Maintain accurate student and administrative records. Manage multiple tasks and competing priorities effectively. Communicate clearly with students and internal stakeholders. Use required systems independently to complete assigned tasks. Requirements Required Qualifications: Experience using aXcelerate . Experience handling student enquiries by phone. Strong verbal and written communication skills. Experience managing complaints or issues. Strong multitasking and prioritisation skills. Ability to work in a fast-paced, task-driven environment. Strong problem-solving skills. Ability to work independently once processes are understood. Ability to handle sensitive or challenging conversations professionally. Strong attention to accuracy and detail. Preferred Qualifications: Experience in an Australian education or Registered Training Organisation (RTO) environment . Previous experience in student administration or student support. Experience with student lifecycle management. Experience processing cancellations and refunds. Experience supporting retention activities. Experience with HubSpot . Experience with Front CRM . Experience with WooCommerce . Experience with Google Workspace . Previous call handling, reception, or front-desk support experience. Why Join PeoplePartners? At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further. As part of our Great Place to Work® certified culture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment. Career growth and global exposure through collaboration with international clients and teams. Learning and development opportunities that help you expand your skills and capabilities. A people-first, Great Place to Work® certified culture built around support, collaboration, and connection. Employee engagement activities that keep our remote community connected. The convenience and flexibility of a work-from-home setup . A company-provided computer to support your day-to-day work. A stable Monday-to-Friday schedule with your weekends free. If you know aXcelerate , enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience, we’d love to hear from you. Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support. Work Details Work Setup: Remote / Work from Home – Philippines. Equipment: Company-provided computer. Schedule: Monday to Friday. Working Hours: 9:00 AM – 6:00 PM Manila time. Benefits Permanent Work-from-home setup Company-provided equipment Secondary Wi-Fi Modem 21 Leave Credits Annually - Leave benefits begin on Day 1. 100% conversion of UNUSED leave credits HMO on Day 1 13th Month Pay Monthly Gift Voucher Milestone Tokens (Birthday/Anniversary/Christmas). A Life Beyond the Screen #WorkLifeBalance. Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.