• 
  Respond to inbound broker and referral partner inquiries
• 
  Provide preliminary loan guidance and product information
• 
  Collect initial client and application documentation
• 
  Assess inquiry completeness before escalation to the local lending team
• 
  Coordinate with brokers and internal stakeholders throughout the application process
• 
  Maintain accurate records and CRM updates
• 
  Support conversion of inquiries into formal loan applications
• 
  Assist in managing turnaround times and application pipelines
• 
  Communicate clearly and professionally with brokers and business partners
• 
  Escalate complex scenarios to senior lending staff when required

Requirements

• 
  Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry
• 
  Strong understanding of Australian lending products and processes
• 
  Experience dealing with brokers, lenders, or referral channels
• 
  Excellent verbal and written communication skills
• 
  Ability to explain lending concepts clearly and professionally
• 
  Strong attention to detail and organizational skills
• 
  Ability to multitask and work under pressure
• 
  High level of professionalism and stakeholder management

• 
  Non-bank lending experience
• 
  Experience in broker support or lending coordination
• 
  Exposure to CRM and lending management systems

Benefits

Why
You’ll Love Working Here

• 
  HMO, Dental, and Life Insurance for
  you and one free dependent from day one (with the option to enroll additional
  dependents)
  
• 
  Paid Leaves: Birthday, Vacation,
  Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your
  anniversary)
  
• 
  Employee Engagement Activities:
  Year-End Party, Family Day, Team Building, and more!