Job Description

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Engineer Level III – Track and Trace Technical Engineer

The Track and Trace Technical Engineer III is responsible for supporting the implementation, operation, and troubleshooting of serialization and track-and-trace systems in a pharmaceutical manufacturing environment. The role will work closely with global and local teams to ensure data integrity and compliance with regulatory requirements. Experience with SAP Track and Trace (T&T) solutions (e.g. SAP ATTP, SAP ICH, TraceLink) is highly preferred.

Key Responsibilities

• Provide daily technical support for track and trace systems, focusing on incident management, resolution, but also in implementation of solutions (e.g. new country regulations, new business needs).

• Assist in the configuration, testing, and deployment of serialization solutions (e.g. SAP ATTP, SAP ICH, TraceLink). Experience in onboarding external partners and implementation of country regulations.

• Knowledge of ABAP (SAP coding language) necessary.
• Support change management activities and system upgrades.
• Collaborate with IT, production, and QA teams to resolve serialization-related issues.
• Document technical issues, solutions, and standard procedures, knowledge of validation tools such as ServiceNow and /or ALM tools and/or Veeva needed.
• Experience in product life cycle management process.
• Support site audits concerning serialization and compliance if and when needed.
• Ensure data integrity and quality for serialization operations.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering, or related field.
• 2+ years of experience in technical system design, support or system administration, ideally in pharma and/or serialization.
• Hands-on experience with one or more Track and Trace solutions (SAP ATTP, TraceLink, SAP ICH preferred, and any other T&T solutions considered as a plus).
• Experience in a regulated environment (GxP, 21 CFR Part 11, etc.). Experience with standard IT tools used in GxP environment including (but not limited) to Veeva, ServiceNow, ALM considered as a plus.
• Understanding of serialization processes, GS1 standards, and regulatory frameworks (e.g., EU FMD, US DSCSA, country regulations).
• Good troubleshooting and analytical skills.
• Strong written and verbal communication skills with an ability to communicate complex technical matters in clear and simple English terms).

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time