Job Description

• Schedule all new patient appointments for Personal Injury and Workers' Compensation referrals.
• Coordinate and collect required deposits for new patient visits and procedures.
• Schedule procedures and coordinate logistics with surgery centers and clinic locations.
• Communicate appointment confirmations, scheduling updates, cancellations, and reschedules to attorney offices.
• Serve as the primary point of contact for attorney firms regarding patient scheduling and treatment coordination.
• Maintain positive, professional relationships with attorneys, paralegals, and legal staff.
• Monitor appointment attendance and proactively follow up on missed appointments to prevent patient case drop-off.
• Work closely with clinic staff, providers, and surgery centers to ensure efficient scheduling and continuity of care.
• Maintain accurate patient records, referral information, and scheduling documentation within the electronic medical record system.
• Ensure timely processing of attorney referrals and assist with resolving scheduling-related concerns.
• Track and report scheduling metrics, referral trends, and patient follow-up activities as requested.
• Adhere to HIPAA regulations and company policies regarding patient confidentiality and documentation.
• Manage attorney administrative services, including scheduling and payment tracking for:
  • Depositions
  • Conferences
  • Trials
  • Narrative reports

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• Minimum of 2 years of medical scheduling, patient coordination, legal liaison, or healthcare administrative experience preferred.
• Experience with Personal Injury and/or Workers' Compensation cases strongly preferred.
• Experience working with electronic medical records (EMR/EHR) systems preferred.

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications and scheduling software.
• Ability to maintain professionalism and confidentiality when interacting with patients, attorneys, providers, and staff.
• Strong problem-solving and follow-up skills.

• Prolonged periods of sitting and computer work.
• Ability to communicate effectively by phone and email throughout the workday.
• Occasional lifting of office materials up to 15 pounds.