Job Description

Provide turndown service and clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At InterContinental Hotels & Resorts®we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

FINANCIAL RETURNS

• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

RESPONSIBLE BUSINESS

• Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed. May include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.
• Report to supervisor needed repairs or unsafe conditions.
• Report, turn-in and/or log all lost and found items according to established procedures.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
• May be required to work nights, weekends, and/or holidays.

Rate of pay is $17.50/hr.

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The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?