Job Description

The Pool Attendant is responsible for maintaining the cleanliness, safety, and overall presentation of the hotel pool area, including deck, towels, lounge chairs, restrooms, corridors, and other high-traffic guest spaces. This role plays a key part in in creating a welcoming and spotless environment for all guests experiencing Universal Kids Resort’s onsite pool. Ensures that all pool areas are consistently clean, well-stocked, and guest-ready throughout the day.

JOB RESPONSIBILITIES:

• Cleans and maintains all pool areas including deck, towels, lounge chairs, restrooms, elevators, and entrances to ensure a spotless and welcoming environment. Ensures the proper use of cleaning agents, equipment, and adherence to appropriate safety guidelines and procedures.
• Responsible for the inventory, sorting, folding and distribution of towels. Monitors and replenishes pool deck and towel distribution area is fully stocked throughout the day. Transports soiled towels to hotel loading dock for third-party cleaning vendor collection while following all established procedures and safety standards.
• Responds promptly to guest spills, trash, or cleanliness issues in pool area to ensure safety and guest satisfaction.
• Works closely with the Front Office and Housekeeping team to support special requests or high-volume periods.
• Reports maintenance needs, safety hazards, or damage in public areas to the appropriate departments. Collects lost and found items and delivers to Housekeeping Management for logging and storage in a timely manner.
• Assists with light cleaning tasks in back-of-house or Team Member areas as needed.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Knowledge of basic cleaning procedures, chemical safety, and sanitation standards in a hospitality or public setting.
• Ability to work independently and efficiently, follow cleaning schedules, and respond quickly to cleanliness and guest needs in high-traffic areas.
• Experience in custodial, janitorial, or housekeeping roles preferred, especially in a hotel or resort environment.
• Strong attention to detail, time management skills, and a positive attitude with a commitment to guest satisfaction.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED is preferred.

EXPERIENCE:

• 3+ months of experience in janitorial, custodial services, or housekeeping is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.