Job Description

REQ13862 Attendant, Housekeeping (Open)

Housekeeping Attendant is responsible for receiving & delivering linen for guest rooms, cleaning of the assigned areas of heart of house, public and service areas; provide general cleaning services as assigned by the supervisor and in accordance with established company’s standards.

PRIMARY RESPONSIBILITIES:

• Provide cleaning services by following established checklists and internal standards in an efficient and thorough manner.
• Check, receive, deliver and maintenance the guest room linen and to keep it in good condition.
• Refill amenities and general items of the Floor Pantry and Minibar.
• Shampoo carpet areas and perform general maintenance of flooring (wood) and marble surfaces.
• Check and refill Minibar products and amenities in pantries in accordance with established checklists in an efficient and thorough manner.
• Maintain and provide general cleaning of guest floor lift landing and corridor as assigned.
• Deliver special amenities and setup in guest rooms as may be required.
• Maintain knowledge of the hotel and guest rooms including facilities, restocking requirements and operations to ensure that guest queries can be answered or referred promptly.
• Adhering to all security and maintenance procedures and practices including reporting any unusual or suspicious incidents, hazards or people, complaints and missing or damaged items in a timely and accurate manner.
• Adhere to hotel health & safety requirements.
• Actively participate in health & safety activities to ensure that workplace hazards are minimized and the health & safety of all team members is valued.
• Communicate with fellow team members and departments to proactively service guests and ensure the standards are maintained and guest requirements are satisfied.
• Maintain the cleanliness of the heart of house areas ensuring they are clean and free of risks including using appropriate cautionary signage to alert guests and fellow team members of potential risks as required.
• Provide general cleaning of public areas such as guests’ toilets, stair case and lobby, executive office, heart of house areas as assigned.
• Adhere to all company policies and procedures.
• Report accidents, injuries, unsafe work conditions and / or security issues to the superiors.
• Perform other reasonable job duties as assigned by superiors from time to time.

Skills / Competencies

• Responsible, self-motivated and independent.
• Ability to read and communicate in English.
• Good command in spoken Cantonese or Mandarin.
• Ability to work or flexible shift including overnight, weekends and holiday on rotation basis.