Job Description

Responsibilities:

• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
• Provides professional greeting when interacting with guests and housekeeping personnel.
• Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate.
• Housekeeping cart is properly stocked and kept neat and clean.
• Responsible for reporting the status of all guest rooms in assigned rooms.
• Accurate use of proper telephone/radio techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Answer patrons’ complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats.
• Must be able to occasionally lift and/or move more than 40 lbs.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner.
• Performs other duties as assigned.

Competencies

• Room Attendants will be required to work varying schedules to reflect the business needs of the property, including weekends and holidays.
• Housekeeping is a 24-hour department and Room Attendants must be available for all shifts.

• While performing the duties of this job the employee is regularly required to stand/walk continuously for up to 8 hours a day along with the use of stairs. Occasionally will lift and/or move more than 40 lbs.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts.
• The employee is frequently exposed to fumes or airborne particles.
• The employee is occasionally exposed to the risk of electrical shock.
• The noise level in the work environment is usually loud.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate.

• Room Attendant is exposed to controlled temperatures.

• Room Attendant is required to work with cleaning chemicals.

• Work area is exposed to chemical fumes and smoke.

Additional Benefits:

• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Compensation:

• $12.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.