Job Description

REQ14551 Attendant, F&B (Open)

PRIMARY RESPONSIBILITIES:

Guest Relations

• Skills of welcoming guests
• Always greet guests promptly in a warm, friendly manner according to concept of outlet
• Demonstrate a positive posture and manner at all times
• Always thank and farewell guests conveying anticipation for their next visit
• Skills in presentation and guest relations
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staffs and adopting a ‘can-do’ approach to tasks
• Adhere to MCE grooming standards at all times
• Maintain readiness for service even when in “slow” sections by being fully equipped and stocked, and up to date with relevant guest information
• Be provided with responsibility to ensure guests a positive experience
• Skills for maintaining the guest environment
• Constantly maintain self and the environment in all areas with highest standards of presentation
• Maintain working order of equipment and workspace at all times
• Clean table and reset for service throughout service hour
• Proactively manage potential hazards and communicate to supervisor

Managing Self

• Conduct team working to ensure that customers’ needs are met
• Work with initiative to seek for and offer assistance required from team members or supervisors
• Maintain positive relations with other staffs and departments

• Participate in training and other activities to facilitate high team performance
• Skills for maintaining professional competence
• Always work in a professional manner that reflects a good role model to others
• Demonstrate effective time management during peak and down periods
• Demonstrate reliability on completion of tasks, attendance and punctuality
• Act in accordance with the requirements of Crown standards, other policies and regulations at all times
• Take responsibility for own performance improvement and professional development with an 80% minimum number of discussions in PIPs
• Adhere to all Company policies and procedures
• Report accidents, injuries and unsafe work conditions to supervisors
• Perform other reasonable job duties assigned by supervisors from time to time
  

Technical Skills

• Communicate effectively to know allocation/section, specials etc for service
• Prepare equipment, station, stock, and floor for service
• Prepare mis-en-place to meet anticipated demand and operating standards
• Prepare and maintain back-up supplies for anticipated demand in order to
  continually re-stock and re-set for service; Maintain communication to ensure no stock outs
• Maintain station/allocation coverage at all times
• Maintain working order of equipment, work areas, storage areas, fittings, fixtures, furniture and operating systems
• Complete set ups, changeovers, and closedowns/handovers to standard
• Perform tasks in accordance to food hygiene standards and other regulations
• Have working knowledge of menu and preparation
• Assemble orders in sequence and double check in the end before service
• Assist in the preparation of food and beverage products
• Apply food and beverage service techniques correctly at all times
• Serve meals as completed orders
• Deliver service consistently with concept style and pace
• Adhere to all Company policies and procedures
• Report accidents, injuries and unsafe work conditions to supervisors
• Perform other reasonable job duties as assigned by supervisors from time to time

Experience

• Previous Waiter/ Waitress experience is preferable

Skills / Competencies

• Ability to stand for an extended period of time during the shift
• Ability to work on flexible shift including overnight, weekends and public holiday on rotation basis
• Ability to work on overtime when required due to business needs
• Fluent in language- Mandarin and Cantonese (written and verbal); English (written and verbal) will be an advantage
• Motivated and passionate, Cheerful and good interpersonal skill
• Good listener, good follower and reacting calmly in all situation