Job Description

Responsible for facilitating Entertainment performances for animated character meet-n-greets at Universal Kids Resort. Promotes positive Guest experiences through one-on-one interactions with Guests and by assisting Performers to navigate their surroundings and maintain safety procedures.

JOB RESPONSIBILITIES:

• Facilitates entertainment performances by providing positive Guest service, welcoming and engaging Guests and sharing accurate information according to Entertainment departmental guidelines and expectations. Supports scheduled meet-n-greets through assisting with designated queues, Guest’s cameras and photos, autograph books, show panels, setting show area with or without the use of barricades, and other Guest or Entertainment Management needs.
• Responsible for the safety and physical well-being of Performers while on set. Ensures Guest and Performer safety by maintaining a clear show area for the duration of travel and performance. Responsible for safely escorting performance vehicles to, on and from set, while monitoring Guest safety.
• Assists and accompanies Entertainment Performers to, on and from assigned sets, and providing time calls by use of hand signals or verbal communication. Supports Animated Characters with dressing/undressing in/out of character costumes including zippers, snaps, shoes, and head pieces.
• Responsible for assisting in operational/administrative duties which may include; daily set up and strike of stanchions, queues, and signage, proper use and refueling of company vehicles, completion of daily paperwork, and consistent communication with leads or management regarding any relevant information relating to the operation.
• Expected to occasionally participate in Entertainment performances as directed by Entertainment Management.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Carries out responsibilities in accordance with the organization’s policies and applicable laws.
• Must be able to work a flexible and varying schedule based on business needs.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• High School Diploma or GED is preferred.

EXPERIENCE:

• 1+ year of theme park or guest service experience preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE.