Job Description

Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.

• Assists store manager in hiring new employees.
• Coaches new hires through their learning.
• Follows and direct others to follow store policies and procedures for operational flow at each station.
• Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.
• Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation.
• Follows health, safety and sanitation guidelines for all products.
• Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters.
• Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
• Places orders and performs special projects to assist with shift operations.
• Assists in store scheduling and adjusts staffing to meet store and business needs.
• Acts as a role model while providing guidance and training to store employees on all the performance expectations.
• Ensures employees adhere to the meal and break policies.
• Demonstrates and ensures all Starbucks standards are followed.
• Communicates store and associate concerns to the store manager in an effective manner.
• Successfully completes and implements Advanced Store Training.

• Is certified as an in-store learning coach to facilitate ongoing training of new baristas.

• High school diploma or General Education Degree (GED)
• Cashier experience preferred
• Minimum 1 year work experience in a restaurant, either front of house or back of house
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.
• Must be able to maneuver to all areas of the venue.
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must be able to stand for the majority of assigned shift.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers.

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.