Job Description

The Attendance Monitoring Specialist plays a critical role in ensuring the accuracy and timeliness of caregiver attendance records. This position is responsible for real-time monitoring of clock-ins via Electronic Visit Verification (EVV) platforms, addressing and resolving attendance-related issues, and maintaining compliance with internal and regulatory standards. The role requires high attention to detail, strong communication skills, and the ability to manage high-pressure situations professionally.

Duties/Tasks to Perform:

1. Real-Time Attendance Monitoring

Monitor the call dashboard continuously to track caregiver attendance and verify clock-ins.

Promptly identify and address incomplete confirmations, errors, or missed clock-ins.

Contact caregivers 15 minutes after a missed clock-in to confirm attendance and assist in resolving the issue.

Follow up with aides to ensure successful clock-ins.

Alert scheduling coordinators immediately regarding mis-scheduled visits or geographic inconsistencies.

Maintain constant communication with Scheduling Coordinators to address inconsistencies.

2. Compliance & Documentation

Ensure compliance with EVV requirements by monitoring clock-in/out activity and taking corrective actions when necessary.

Administer disciplinary measures for recurring clock-in failures or geographical discrepancies.

Send timesheets for all confirmed missed clock-ins or clock-outs.

Accurately document attendance issues and resolutions in the appropriate tracking system.

3. Technical Support & Troubleshooting

Provide assistance to caregivers facing issues with the IVR or mobile clock-in application.

Offer guidance on correct clock-in procedures and proper use of the app.

Log all technical issues and escalate unresolved problems to the relevant department.

Requirements

• Strong analytical and problem-solving abilities to efficiently identify and resolve clock-in issues.
• Proficiency in using attendance tracking systems, EVV platforms, and mobile applications.
• Excellent verbal communication and conflict-resolution capabilities.
• Ability to remain calm and effective in high-stress situations.
• Exceptional organizational skills and attention to detail, with accurate documentation practices.
• Maintain respectful and professional communication when addressing attendance and compliance matters with caregivers.
• Collaborate effectively with Scheduling Coordinators and Operations Staff to ensure continuous shift coverage.
• Provide clear, supportive guidance to caregivers on resolving clock-in issues.
• Exhibit empathy and professionalism in all disciplinary interactions.

Schedule: Sunday (8 am -8pm EST) Monday, Tuesday, Wednesday and Thursday (3 pm - 10 pm EST)

Benefits

• Fully remote work environment
• Stable, long-term collaboration with potential to scale
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern BI, analytics, and financial reporting processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.