Job Description

Attendance and Entitlement Officer | 10837 | Permanent Contract| 37 hours per week | £37,280 to £39,152 per annum | Grade I | County Hall, Norwich

An opportunity to be part of an innovative team that makes a difference to the education and safeguarding of children in Norfolk. Working in our Service will give you the opportunity to provide support so that Norfolk children and young people receive the very best from their education.

The role supports Norfolk County Council in meeting its legal duties around school attendance, children missing education, child employment and safeguarding. Under the management of the Attendance and Entitlement Manager, Attendance and Entitlement Officers (AEOs) ensure the service is delivered in line with legislation, guidance, and local protocols. AEOs deliver the LA’s core attendance offer in line with Working Together to Improve School Attendance, including leading Targeting Support Meetings (TSMs), advising on individual cases, and supporting children missing education.

The post holder will need to work on their own initiative and make decisions whilst working in accordance with statutory guidance and legislation. We are looking for a confident, highly organised and experienced person who can support us to drive further improvement in attendance rates. The post holder will be responsible for providing education settings with policy information, guidance and advice relating to attendance and working with parents to secure education for children who are not on a school roll. In order to achieve this, the role will require the post holder to work alongside a wide range of teams within Children’s Services and external organisations such as the Magistrates’ Courts and solicitors acting on behalf of parents.

The successful candidate will be expected to understand safeguarding responsibilities for vulnerable groups (children, young people, and adults), including how to raise concerns appropriately. An enhanced DBS check will be required for this role.

Before you apply, we recommend reading the full and Person Specificationto help you demonstrate you meet the criteria.

If you have any questions about this post, please contact Katie Griffiths on 01603 303321 or email at katie.griffiths@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 11 August 2026 at 23:55

All other applicants closing date: 19 August 2026 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.