Job Description
Job Location: Brooklyn, NY 11231
Salary Range: $28.00 - $32.00 Hourly
: ATR Program Coordinator
The TGI Story
TGI Office Automation is a second-generation, family-owned business with over 61 years of experience in office technology solutions. We provide scalable, innovative solutions from industry-leading partners to help organizations solve today’s complex business challenges.
Our Mission
Office automation empowers your business. Through smart, strategic solutions, we help our customers reduce costs, improve efficiency, and stay competitive.
Learn more: https://www.tgioa.com/
Position Summary
The ATR Program Coordinator plays a key role in supporting and managing TGI’s Auto Toner Replenishment (ATR) Program. This position is responsible for the day-to-day administration of ATR accounts, including maintaining accurate device and contact data, monitoring device connectivity, coordinating shipment approvals, and ensuring consistent execution of program standards.
This role works closely with the ATR Program Manager and cross-functional teams to ensure customers receive timely and accurate shipments while maintaining strong data integrity and customer satisfaction. As the program grows, additional responsibilities or special projects may be assigned.
Primary Duties & Responsibilities
- Maintain and update customer account data, including device details, locations, and contact information
- Monitor device reporting and identify offline or non-reporting equipment
- Manage shipment confirmation workflows, including approvals, declines, and follow-ups
- Coordinate toner shipments once customer approval is received
- Communicate clearly and professionally with customers regarding shipment status and reporting issues
- Track and document account activity according to program procedures
- Escalate unresolved issues or customer concerns to the ATR Program Manager
- Ensure compliance with company policies and program requirements
- Maintain trackers, logs, and reports related to the ATR program
- Collaborate with Sales, Contracts, IT, Purchasing, and Logistics as needed
- Perform additional duties as required
Qualifications:
- Associate’s or Bachelor’s degree in Business, Operations, or a related field preferred
- Experience in operations, account administration, logistics, or customer support
- Experience working with monitoring platforms, dashboards, or CRM systems
- Strong attention to detail and accuracy in data entry
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Customer-focused with a professional communication style
- Strong problem-solving skills and ability to follow structured processes
- Proficient in Microsoft Office (Excel, Word, Outlook)
Job Type: Full-time
Pay: 28$-32$ an hour
Benefits: Dental insurance, Health insurance, Vision insurance, PTO, and 401(k)
Schedule: Monday to Friday
Work Location: In-person: Brooklyn, NY (120 3rd St, Brooklyn, NY 11231
EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
