Century Golf

Atomic Guest Experience Manager

Century Golf  •  $60k/yr  •  Las Vegas, NV (Onsite)  •  1 hour ago
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Job Description

Guest Experience Manager – Las Vegas, NV.

Overview

Atomic Golf is a next-generation golf entertainment venue located just off the Las Vegas Strip. It features four floors of immersive golf games, bars, food, and private event spaces. Atomic Golf is the one of the newest and unique attractions in Las Vegas! Atomic Golf is seeking a Premium Sales Manager for the Flagship venue, where the chosen candidate will be responsible for selling the experience of small group events and driving premium sales revenue for Atomic Golf.

Position Summary

The Guest Experience Manager serves as a key ambassador of the Atomic Golf brand, delivering exceptional hospitality and personalized service to every guest. This role focuses on creating memorable experiences from arrival through departure by anticipating guest needs, providing venue knowledge, and ensuring seamless coordination between departments. The Concierge plays a critical role in elevating guest satisfaction, strengthening relationships, and supporting overall venue operations.

Key Responsibilities

Guest Experience & Hospitality

  • Serve as a primary point of contact for guests upon arrival, providing a warm, enthusiastic, and professional welcome.
  • Anticipate guest needs and proactively deliver personalized service throughout the guest journey.
  • Assist with guest check-in, reservations, and event confirmations as needed.
  • Provide accurate and engaging information about venue amenities, offerings, promotions, and experiences.
  • Resolve guest concerns or service recovery situations quickly and professionally.

Experience Coordination

  • Collaborate with Sales, Events, Food & Beverage, and Operations teams to ensure smooth execution of group and individual guest experiences.
  • Assist with VIP arrivals, special requests, and high-profile guest experiences.
  • Support event flow by guiding guests through venue spaces and ensuring timelines are maintained.
  • Maintain clear communication with internal teams to ensure guest expectations are met or exceeded.
  • Identify opportunities to enhance guest experiences through upgrades, add-ons, or premium offerings.
  • Promote venue programs, memberships, events, and future booking opportunities.
  • Capture and relay guest feedback and potential sales leads to appropriate departments.

Operational Excellence

  • Maintain knowledge of daily events, venue layout, promotions, and operational updates.
  • Assist with reservation system updates and guest documentation when applicable.
  • Uphold brand standards, appearance standards, and service protocols at all times.
  • Support general front-of-house operations as needed.

Qualifications & Skills

  • 1–3 years of hospitality, concierge, guest services, or customer experience preferred.
  • Strong interpersonal and communication skills with a natural ability to build rapport.
  • High-energy, positive, and solution-oriented mindset.
  • Ability to multitask and remain organized in a fast-paced environment.
  • Professional appearance and demeanor.
  • Strong problem-solving and conflict resolution skills.
  • Experience with reservation systems, CRM platforms, or POS systems is a plus.

Physical & Schedule Requirements

  • Ability to stand and walk for extended periods.
  • Must be able to work evenings, weekends, holidays, and special events as business demands.
  • Ability to navigate a large entertainment venue environment.

Atomic Golf® is an equal opportunity employer, and works diligently to prevent discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes, and in its employment decisions. Atomic Range® collaborates to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, employees, business partners, vendors, and the communities we serve.

Atomic Golf® participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. This position is subject to a pre-employment criminal history check.

Century Golf

About Century Golf

Century Golf Partners is comprised of the most experienced golf and club management teams in the world. Founded in 2005, Century is an investment and management company created for the purpose of acquiring and managing private clubs, resorts and public golf courses. The senior management team has worked together for over 30 years and includes industry veterans from ClubCorp, American Golf and other successful clubs. The Century team has managed these companies and operated over 500 golf courses, which combined represent more than $6 billion in golf, hospitality and real estate assets.

Given our years of management experience, we consider ourselves comprehensive business professionals. At the core, we are solutionists! Driven by our mission to be a good partner, we are forthright and pragmatic regarding the economic challenges facing the golf and club business today. We blend the art and science of hospitality with proven business fundamentals to create unique and effective solutions for the clubs, courses and resorts we serve.

Century Golf employs thousands of highly dedicated people who are committed to superior management and service of golf operations including: member acquisition and retention, revenue generation, event programming, yield management, expense control, agronomy, private events and tournament sales, clubhouse operations, capital improvements, accounting and technology systems.

Our team pioneered industry-leading revenue-generation, yield management programs and is an acknowledged industry expert in private club membership programs and golf revenue concepts. At a time when many focus solely on cost containment, Century Golf is successfully driving revenue growth through aggressive capacity utilization, creative programming and exceptional execution.

As a principal, Century Golf stands accountable for its actions and its performance. This philosophy sets us apart and makes us a sought after business partner in the private club and golf industry.

Industry
Arts & Entertainment
Company Size
201-500 employees
Headquarters
Dallas, Texas
Year Founded
2005
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