About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
PRIMARY DUTIES AND RESPONSIBILITIES
• Resolve the “Service Now” requests for issues and changes
Troubleshoots report, system or ATM problems to identify root cause and recommends mitigating actions or provides data to colleagues for further analysis
• Identifies opportunity and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications
• Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA
• Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures
• Participate in support for after-hours systems related emergencies (infrequent)
• Complete assigned projects in a timely manner and produce documentation as required
• Perform other duties as assigned
Individuals possessing the following skill sets are encouraged to apply:
QUALITIFICATIONS:
• Excellent analytical troubleshooting skills
• Strong attention to detail
• Must be a team player, work directly with other support teams for issue resolution as well as projects
Good oral and written communication skills
• Keen problem-solving skills and ability to see projects through from start to finish
• Positive, self-motivated individual who can complete tasks independently
• Ability to work directly with other support teams for issue resolution as well as projects
• Appetite to continuously refine skills and drive career progression; Must be open to feedback
• Self-starter who isn’t afraid to ask questions and explore ways to improve processes
• Customer service mindset; emotional intelligence; willingness to explore creative solutions
• Passion for new technologies and being ahead of industry trends
TECHNICAL SKILLS:
• Log File analysis
• Understanding of database table structure, SQL script build familiarity (or Splunk)
• Microsoft Office suite including PowerPoint, Visio, Excel, Power BI
• Solid understanding of LAN/WAN networking
• Understanding knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN)
SYSTEMS INVOLVED:
• FISERV’s Device Manager Product for ATM monitoring and dispatching service
• Microsoft VMware Virtual Machines
• Various Internal systems (CORE, WebTools….)
EDUCATION AND/OR EXPERIENCE:
• Bachelor’s degree in a related field preferred or equivalent work experience
• 1+ years’ experience required in MS SQL Server and data mining skills and fundamentals of statistics
• Minimum 2 years’ experience supporting Microsoft Windows environments
• Minimum of 2 years’ experience working in Information Technology
#LI-NA1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally.
